Incident Response Techncian
Job DescriptionJob DescriptionDay shift (7A -7P, CST) - $72K (4 headcount)
Night shift (7P -7A, CST) - $88K (4 headcount)
Shift Length: 12 hours
• Weekly cadence: days wise
oWeek 1: 3 ON / 4 OFF
oWeek 2: 4 ON / 3 OFF
oWeek 3: 4 ON / 3 OFF
oWeek 4: 3 ON / 4 OFF
Summary
The Incident Response Technician is a Tier-1 role within a 24×7 onsite Incident Response Center (IRC), responsible for real-time monitoring, alert triage, incident logging, and initial investigation across data center facilities, infrastructure, and security systems.
This role serves as the first line of operational response, ensuring incidents are quickly detected, accurately classified, and escalated with the right context to engineering, facilities, network, or security teams. The ideal candidate is calm under pressure, detail-oriented, and comfortable operating in a mission-critical environment with high alert volume and strict execution standards.
Responsibilities
• Monitoring & Alert Triage
oMonitor approved platforms for real-time alerts across facilities, infrastructure, and security domains
oAct as the first layer of defense, rapidly detecting and validating alerts
oDistinguish true incidents from noise, duplicate, or flapping alerts
oAcknowledge alerts within defined response targets and establish ownership
• Facility & Critical Infrastructure Alerts
• Respond to and triage facility-related alerts, including but not limited to:
oHigh temperature and high humidity conditions
oPower failures, power quality fluctuations, and UPS/PDU alarms
oCooling system alerts (CRAC/CRAH, environmental sensors)
oWater leak detection or environmental deviations
oAssess operational impact and escalate to Facilities, Electrical, or Mechanical teams as required.
• Infrastructure & Security Event Monitoring
• Monitor and triage alerts related to:
oServer performance degradation or system failures
oNetwork connectivity issues or transport failures
oIntrusion Detection Systems (IDS) and Access Control anomalies
Day Shift: 07:00–7:00 pm cst
Night Shift: 7:00 pm–07:00 am cst
Shift Length: 12 hours
• Weekly cadence: days wise
oWeek 1: 3 ON / 4 OFF
oWeek 2: 4 ON / 3 OFF
oWeek 3: 4 ON / 3 OFF
oWeek 4: 3 ON / 4 OFF
Summary
The Incident Response Technician is a Tier-1 role within a 24×7 onsite Incident Response Center (IRC), responsible for real-time monitoring, alert triage, incident logging, and initial investigation across data center facilities, infrastructure, and security systems. This role serves as the first line of operational response, ensuring incidents are quickly detected, accurately classified, and escalated with the right context to engineering, facilities, network, or security teams.
Responsibilities
• Monitoring & Alert Triage
oMonitor approved platforms for real-time alerts across facilities, infrastructure, and security domains
oAct as the first layer of defense, rapidly detecting and validating alerts
oAcknowledge alerts within defined response targets and establish ownership
• Facility & Critical Infrastructure Alerts
• Respond to and triage facility-related alerts, including but not limited to:
oHigh temperature and high humidity conditions
oPower failures, power quality fluctuations, and UPS/PDU alarms
oCooling system alerts (CRAC/CRAH, environmental sensors)
oInfrastructure & Security Event Monitoring
• Monitor and triage alerts related to:
oServer performance degradation or system failures
oNetwork conne
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#3401
Company DescriptionGuiding Principles and Core Values: UP HIRE
Understanding Matters.
We actively listen to each other, our STEM professionals, and customers. We take the time to understand their needs to make the best connections in the industry.
People Matter.
People are at the center of our company. All decisions we make are in the best of interest of our employees, co-workers, communities, candidates and customers.
Honesty Matters.
We conduct our business with integrity and DO the right things. We ARE trustworthy partners WHO stand behind our work and people.
Innovation Matters.
We are disciplined in bringing forward new thought and solutions that guide the industry and grow our company. Continued growth secures sustainability that provides solid careers for our employees, stability for our STEM professionals, and reliability to our customers.
Relationships Matter.
We take personal responsibility for all relationships with our employees, co-workers, STEM professionals and customers. Courtesy, dignity and respect EQUAL high performance results.
Everything Matters.
We hold ourselves accountable to perform with the upmost of professionalism, attention to detail, and highest standard of service. We hit our targets and do what we say we will do.