Infrastructure Engineer

Job DescriptionJob Description

Job Summary

The Infrastructure Engineer is a hands-on technical role responsible for supporting, maintaining, and improving Starr's enterprise infrastructure environments. This position is intended for an engineer who can contribute immediately and work directly with on-premises and cloud infrastructure technologies supporting production systems.

Core Technologies and Platforms (Hands-On Expectation)

• Virtualization & Compute: VMware
• Cloud Platform: Microsoft Azure (including Azure Landing Zones and DR subscriptions)
• Disaster Recovery & Replication: Zerto & Microsoft ASR
• Backup & Recovery: Commvault
• IT Service Management & CMDB: ServiceNow (CMDB, ITOM aligned environments)
• Monitoring and Alerting Platforms: Solarwinds, PagerDuty, and VMware vROPs
• Application and Desktop Delivery Platforms: Citrix and AVD
• Operating Systems: Windows Server
• Data Center Environments

Key Responsibilities

• Provide hands-on support for enterprise infrastructure platforms (VMware, Azure, storage, backup, DR)
• Support daily operations of on-premises and cloud infrastructure environments
• Troubleshoot and remediate infrastructure incidents in production environments
• Assist with infrastructure upgrades, refreshes, data center activities, and modernization initiatives
• Support disaster recovery, backup operations, and failover testing
• Work with vendors while retaining direct technical ownership of configurations and fixes
• Follow change, incident, and problem management processes
• Maintain accurate asset and configuration data in ServiceNow CMDB

Required Qualifications

• 5–8+ years of hands-on enterprise infrastructure engineering experience
• Hands-on experience with VMware and Windows Server
• Hands-on experience supporting Microsoft Azure or hybrid-cloud environments
• Experience with backup, recovery, and disaster recovery platforms (Zerto, Commvault)
• Experience troubleshooting infrastructure issues in live production environments
• Ability to work independently and contribute immediately

Qualifications

• Experience in financial services or regulated environments
• Familiarity with ServiceNow CMDB and ITOM data quality practices
• Exposure to data center migrations or refresh programs

Company DescriptionF2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.

WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.Company DescriptionF2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.\r\n\r\nWHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.