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ISP Telecommunications Customer Premise Technician - Level IV

Job DescriptionJob Description

At PEARCE, we've got a career for you!

Pearce is a leading technology-enabled provider of asset management solutions for mission-critical electromechanical infrastructure throughout North America. Pearce provides technical maintenance, repair, operations, and engineering services for uninterruptible power supply (UPS) systems, backup power generators, battery energy storage systems (BESS), critical cooling systems, and other electrical and mechanical infrastructure across end markets such as renewable energy, telecom, and data centers. Founded in 1998, Pearce has more than 4,000 employees and 28 locations across the U.S. Pearce is a wholly owned subsidiary of CBRE Group, Inc., the world's largest commercial real estate services and investment firm. To learn more about Pearce visit http://www.pearce-services.com.

Your Impact:

The Telecom Customer Premise Technician - Level IV is required to perform detailed installation, integration, and testing of Customer Premise fiber systems and routers with minimum supervision.

Core Responsibilities:

  • Must have mastered installation skills and testing per Telco Standards and be able to perform all the duties of the Level IV requirements with a high degree of competence and accuracy.
  • Mastered comprehensive equipment installation skills on a wide variety of fiber system installations and performed system testing and integration.
  • Knowledge and experience with transport equipment including Ciena, Fujitsu, Cisco, Nortel, Nokia, DELL, Juniper, etc.
  • Deep understanding of fiber installation standards and procedures.
  • Ability to read and follow Method of Procedures, order specifications, floor plans, equipment, and wiring documentation.
  • Responsible for the accuracy of all documentation as required.
  • Ability to interface with customers, vendors, and other company employees in the completion of, testing of, and turning up of equipment. Turn up and Integration system testing skills required.
  • Elevated level of understanding of all company policies and practices, safety procedures, paperwork, and administrative requirements. Will review subordinate's time and expense documentation for accuracy and completeness.
  • Comply with system update requirements of all company/customer installation documents.
  • Ability to resolve any project related issues utilizing defined processes.
  • Read, understand, and apply job/equipment specifications, installation documents, schematics, and test records. Demonstrated proficiency in generating MOP's, High-risk activity reports, work schedules, test records, and project completion reports.
  • Perform in-process and final quality audits to ensure all items meet or exceed industry and/or customer standards. Interact with all members of the organization including Installation, Engineering, Project Management

Be capable of performing the following work operations/job activities without supervision or direction:

  • Physically place, remove, or modify working and non-working equipment.
  • Install Cable trays and/or racking from drawings and Engineering documents.
  • Install Telecommunications equipment cabinets and frames, data servers, switches, routers, repeaters, bridges, gateways, multiplexers, transceivers, firewalls as required.
  • Identify, label, measure, terminate and physically route the cables that supply AC and/or DC power or transmit data in various technical spaces.
  • Conduct testing and document performance characteristics of hardware and software; determine efficiency, reliability, and compatibility with existing system.
  • Perform test and turn-up as well as other integration activities.
  • Resolve equipment and technical issues as they arise.
  • Perform quality validation on in-process and completed work.
  • Perform other duties as requested.

Specific duties may vary or evolve over time based on business and client needs.

Core Experience:

  • Minimum 5+years' installation experience or combination of experience and training as determined by company management. Prior leadership experiences required. Verizon Installation experience a plus!
  • High school diploma with two years technical school or a combination of training and experience related to telecommunications field installations.
  • Ability to apply common sense understanding to conduct instructions furnished in written, oral, or diagram form. Ability to deal with problems involving variables in standardized situations.
  • Must have proficient laptop computer skills and experience with applications.
  • Ability to fully understand all company/customer policies and procedures and safety requirements.
  • Excellent verbal and written communication skills.
  • MS Office (Outlook, Word, Excel, Teams) skills.
  • Must have a valid driver's license and be able to pass all pre-employment background checks and must be insurable.

Physical/Work Environment:

At Pearce safety is our number one concern. Candidates must be able to comply with OSHA Standards.

  • Travel required in your home region utilizing a company vehicle. Must be able to work a variety of shifts and travel with overnight stays, if required. Expenses are 100% paid by the employer.
  • Must be able to vertically lift 50lbs. Required to stand, walk, climb ladders, and crawl in tight spaces.

At Pearce, we are committed to fair and transparent pay practices. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.

In addition to wages, employees may also be eligible for performance and referral bonuses, production incentives, tool/equipment and fuel stipends, company vehicle, per diem or other applicable compensation. We also offer all full-time employees a comprehensive benefits package including health and life insurance, 401k with employer match, paid time off, tuition reimbursement, and professional development courses.

This pay range reflects our commitment to pay equity and compliance with state and federal pay transparency laws. If you have questions about compensation, we encourage open discussions during the hiring process.

Base Pay Range$62,000—$72,000 USD

What We Offer

Pearce offers a family-friendly and innovative culture with opportunities for growth, competitive compensation, comprehensive health benefits including medical, dental and vision insurance, flexible spending accounts, HSA option. To help you recharge, we have paid vacation and paid holidays. For your future, we offer a company-matching 401(k) Retirement, Life Insurance, Tuition reimbursement, and professional development training. To help you be successful at work, as required for the role, we will provide a company vehicle, phone, laptop, or tablet along with all necessary tools and safety equipment.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on , color, , marital status, , origin, ancestry, physical or mental , medical condition, , genetic information, , , or expression, veteran status, or any other status protected under federal, state, or local law.

Learn more about us at www.Pearce-Services.com!