IT Customer Service Representative
Job Description
Customer Service Representative - IT Services
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Corsham
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10 month fixed term contract - £29,000
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An exciting opportunity has arisen for a technology focussed Customer Service Representative to join a fast-growing technology services provider. This role is perfect for candidates with a passion for customer service, IT support, and service delivery excellence. You'll be part of a supportive, dynamic team handling incident management, change coordination and operational reporting.
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Key Responsibilities:
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* Log and manage incidents and service requests, ensuring full and accurate documentation
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* Assess and confirm priority levels, ensuring information is complete and up to standard
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* Dispatch tickets to the correct resolver teams and maintain clear ownership until resolution
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* Communicate effectively with internal and external stakeholders regarding incident updates, planned maintenance and service interruptions
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* Coordinate scheduled and ad-hoc service tasks in line with operational priorities
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* Support reporting and change management processes
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* Contribute to monthly reviews, performance reports, and service metrics tracking
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* Collaborate with various internal functions to deliver contracted and ad-hoc managed services
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* Escalate service concerns promptly and maintain consistent productivity
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Requirements:
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* ITIL Foundation Certification is highly desirable
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* Some experience in a service desk or IT customer support environment
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* An understanding of service desk procedures and ticketing systems
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* Enthusiastic and self-motivated with a genuine interest in service delivery
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* Strong communicator with professional telephone and written skills
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* Excellent problem-solving skills and ability to stay calm under pressure
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* Familiarity with change control and operational data centre tasks is an advantage
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Monday - Friday (09:00 - 17:30) with hybrid working options after training/probation.
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Please note; you must be eligible for Security Clearance (minimum 5 years UK ).