IT Engineer (MSP)

Job DescriptionJob Description

Position Overview:
Avexon is seeking a highly skilled IT Engineer to join our Managed Services team, specializing in data center operations, enterprise networking, and post-sales technical support. This role involves working directly with clients to design, implement, and maintain IT infrastructure while providing advanced technical expertise after the sale. You will serve as a trusted technical advisor, ensuring projects are delivered on time, systems remain reliable, and customer satisfaction stays high. Fieldwork, occasional travel, and lifting up to 50 pounds is required.

Key Responsibilities:

• Data Center Operations

• Deploy, configure, and maintain physical and virtual server environments (VMware, Hyper-V, or similar).

• Manage storage systems (SAN/NAS), backup solutions, and disaster recovery plans.

• Perform hardware installation, racking/cabling, and data center capacity management.

• Networking

• Design, implement, and support LAN/WAN, VPN, and wireless networks.

• Configure and manage network appliances including switches, routers, firewalls, and load balancers.

• Troubleshoot and resolve advanced networking issues for multiple clients.

• Post-Sales Support

• Collaborate with solution delivery team to review project scopes, validate technical requirements, and ensure successful deployment.

• Act as Tier 3 escalation for client support tickets, ensuring SLA compliance.

• Provide onboarding, training, and documentation for client IT teams.

• Conduct post-implementation reviews to ensure solutions meet client expectations.

• Customer Engagement

• Maintain strong client relationships through regular communication and proactive system health checks.

• Identify opportunities for infrastructure improvements and technology upgrades.

• Serve as a technical consultant for strategic IT planning.

Mandatory Qualifications:

• 3+ years of experience in IT systems and network engineering, preferably in a Managed Services environment.

• Proficiency with virtualization platforms (VMware, Hyper-V) and Windows/Linux server administration.

• Strong understanding of networking protocols (TCP/IP, VLANs, BGP, OSPF, VPNs).

• Experience with NGFW firewalls, switches, and wireless systems (Palo Alto, Fortinet, Cisco, Aruba, Juniper, Unifi, etc.).

• Knowledge of backup/recovery solutions (Cohesity, Datto, Veeam, Zerto, etc.).

Qualifications:

• Certifications such as CCNA, CCNP, VCP, Aruba, CompTIA Security+, or Microsoft/Azure Administrator.

• Familiarity with cloud platforms (Azure, AWS, hybrid cloud).

Company DescriptionAvexon is a leading-edge provider of unique and customized information technology solutions and services to federal, state and local government as well as commercial entities. We are a woman-owned small business dedicated to delivering best in class technology products along with a comprehensive range of services and solutions to address our customers' most complex technology requirements. We do this with a strong focus on ethical performance and integrity.Company DescriptionAvexon is a leading-edge provider of unique and customized information technology solutions and services to federal, state and local government as well as commercial entities. We are a woman-owned small business dedicated to delivering best in class technology products along with a comprehensive range of services and solutions to address our customers' most complex technology requirements. We do this with a strong focus on ethical performance and integrity.