IT Help Desk Administrator

Job DescriptionJob Description

Company Description:

Meade is a full-service design firm specializing in innovative and cost-effective engineering solutions for data centers, cloud providers, and large-scale construction projects. Our team of expert engineers, designers, and consultants is dedicated to delivering high-quality, reliable, and sustainable solutions that drive the industry forward.

At Meade, we foster a collaborative and dynamic work environment where creativity, technical excellence, and professional growth are at the forefront. We take pride in our commitment to innovation, efficiency, and superior service-values that not only define our projects but also shape our workplace culture.

If you're looking to be part of a company that values expertise, teamwork, and cutting-edge design, we'd love to hear from you!

Learn more about us at www.meadeengineering.com.

Job Description:

Meade is seeking a talented Helpdesk Administrator (Help Desk Technician I) to provide day-to-day technical support to end users across the organization. This role focuses on resolving basic IT issues, setting up computers and workstations, and delivering high-quality customer support to ensure smooth business operations.

Job Duties:

• Ticket Management
• Respond to and resolve helpdesk tickets in a timely manner
• Troubleshoot hardware, software, and basic network issues
• Escalate complex issues to senior IT staff when necessary
• Device Setup & Deployment
• Configure and deploy laptops, desktops, tablets, and mobile devices
• Set up user workstations including monitors, docking stations, and peripherals
• Install and configure operating systems and standard business applications
• User Support
• Provide in-person and remote support to employees
• Assist users with login issues, password resets, and access requests
• Deliver clear communication and excellent customer service
• Account & Access Management
• Create, modify, and disable user accounts (e.g., Microsoft 365 / Entra ID)
• Assign appropriate permissions based on role and department
• Support onboarding and offboarding processes
• Maintenance & Troubleshooting
• Perform routine system updates and basic maintenance
• Diagnose and resolve printer, connectivity, and peripheral issues
• Maintain inventory of IT equipment and assets
• Documentation
• Document ticket resolutions and internal processes
• Maintain knowledge base articles for common issues

Minimum Qualifications:

• Basic understanding of Windows and/or macOS operating systems
• Familiarity with Microsoft 365, Entra ID
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Ability to manage multiple tasks and prioritize effectively

Benefits:

All full-time employees receive a comprehensive benefit package that includes, but is not limited to, medical, dental, and vision insurance with 100% of medical premiums covered by the employer, short and long-term insurance, life insurance, a 401k plan, vacation time, paid holidays off, and yearly performance-based bonus eligibility.

Meade is an Equal Employment Opportunity employer. We encourage qualified minority, , veteran and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment, or any employee because of race, color, , , , sex, , , , , , or military status.