IT Infrastructure Technician II

Job DescriptionJob DescriptionBenefits:

• 401(k)
• Competitive salary
• Dental insurance
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Department: Critical Infrastructure
Reports To: Data Center Field Manager
Status: Full-Time / Hourly / Non-Exempt
Travel Requirement: Up to 75%
Pay Range: Dependent on Experience

Position Summary

The IT Infrastructure Technician II is an experienced technician responsible for executing and supporting all stages of the infrastructure lifecycle within data center and client environments. This role performs advanced installation, maintenance, and troubleshooting while operating with increased independence. The Technician II also supports project coordination, mentors junior technicians, and ensures adherence to quality, safety, and customer standards.

Key Responsibilities

Infrastructure Installation & Deployment

• Lead installation of data cabinets, racks, and overhead/underfloor cable tray systems
• Execute and validate copper, fiber, and console cabling to industry standards
• Rack, stack, and cable complex equipment deployments including PDUs, servers, and network gear
• Configure, test, and troubleshoot serial console (conserver) access
• Interpret basic design documents, rack elevations, and cable matrices

Operations & Maintenance

• Perform advanced hardware upgrades (CPU, memory, components) and system optimization
• Troubleshoot server, network, and connectivity issues with minimal supervision
• Execute and validate hardware migrations and re-cabling efforts
• Review turn-up schedules and proactively identify risks or conflicts

Decommissioning & End-of-Life

• Lead rip and replace activities for hardware and infrastructure components
• Oversee inventory tracking and proper disposition of retired assets
• Ensure compliant data destruction and e-cycling processes
• Support decommissioning of supporting infrastructure (power, cabling, etc.)

Support & Coordination

• Provide Tier 12 support for servers and network devices
• Serve as an escalation point for Technician I staff
• Coordinate with subcontractors, vendors, and cross-functional teams
• Assist with onsite project execution and communicate status updates to stakeholders

Systems, Inventory & Documentation

• Ensure accuracy and completeness of ticketing systems and documentation
• Process and track hardware RMAs with minimal oversight
• Maintain inventory controls and contribute to audit readiness
• Identify and recommend process improvements

Leadership & Development

• Mentor and train Technician I team members
• Promote adherence to standards, safety, and best practices
• Contribute to continuous improvement initiatives

General Responsibilities

• Follow and reinforce company policies and procedures
• Maintain a clean, safe, and organized data center environment
• Adhere to OSHA safety standards and industry best practices
• Perform other duties as assigned

Required Qualifications

• Minimum 23 years of IT infrastructure or data center experience
• Proven experience in installation, cabling, and hardware troubleshooting
• Ability to work independently with limited supervision
• Strong problem-solving and analytical skills
• Effective time management and ability to manage multiple priorities
• Strong communication skills (written and verbal)
• Ability to interpret technical documentation and diagrams
• Ability to meet physical demands of the role
• Valid passport

Qualifications

• Associate degree (AAS) or equivalent military/technical experience
• Experience with advanced test equipment (optical testers, cable certifiers, voltmeters)
• Strong understanding of data center infrastructure (power, cooling, racks, cabling)
• Working knowledge of network topology and connectivity concepts
• Experience with telecom, server, or networking hardware environments
• Familiarity with industry standards (TIA-942, BICSI, Telcordia GR-1275)
• OSHA and/or NFPA 70E certification or training

Physical Requirements

• Ability to lift 5080 lbs regularly
• Ability to work on ladders and in confined spaces
• Ability to work around electrical systems and ESD-sensitive equipment
• Ability to perform physical activities including bending, kneeling, climbing, lifting, pushing, and pulling
• Ability to work on-site at construction and installation environments

Core Competencies

• Intermediate to advanced technical aptitude
• Strong troubleshooting and root cause analysis skills
• Customer-focused mindset with professional presence
• Accountability and ownership of assigned work
• Adaptability in fast-paced and changing environments
• Sound judgment and decision-making

Behavioral Expectations

• Self-motivated and proactive
• Demonstrates leadership and willingness to support team development
• Service-oriented with a focus on quality and efficiency
• Comfortable working in dynamic environments with shifting priorities
• Strong collaboration and communication skills

Performance Metrics

• Quality and accuracy of installations and technical work
• Troubleshooting effectiveness and resolution time
• Customer satisfaction and communication
• Productivity and ability to meet project timelines
• Contribution to team development and knowledge sharing
• Adherence to safety and compliance standards

Flexible work from home options available.