IT Manager- Systems and Infrastructure

Job DescriptionJob Description

About Alpha & Indicor

Alpha Technologies is a global leader in designing, manufacturing, servicing, and supporting precision rubber and polymer laboratory instrumentation, as well as data acquisition and analysis software systems. Our advanced rheology test equipment is trusted across industries, including automotive, aerospace, medical, and safety, ensuring the highest standards of quality and performance. Alpha is part of Indicor™. Alpha’s commitment to excellence is reinforced by our ISO 9001 and ISO 17025 certifications, ensuring precision, reliability, and innovation in everything we do. Alpha has approximately 170 employees in over 15 countries, operating sales and manufacturing locations in over 7 countries.

Indicor™ is a global, diversified industrial solutions company providing specialized, mission-critical products for industrial manufacturers, and a global portfolio of proven, best-in-class technology companies. The Indicor family of companies boasts decades of experience producing dependable, highly engineered solutions, delivering performance and value across a wide spectrum of industries.

Summary

The IT Manager – Systems and Infrastructure is a hands-on leadership role responsible for ensuring the stability, security, and performance of Alpha’s technology environment. This role oversees IT operations, cloud and on-premises infrastructure, and enterprise systems supporting business operations, including ERP, CRM, and BI platforms. The manager will lead a small team (2 direct reports) and collaborate closely with Alpha Technologies’ leadership team and Indicor’s Cybersecurity Manager/team to ensure compliance with corporate security standards. This individual will combine technical expertise with leadership and vendor management skills to ensure seamless IT service delivery and the continuous improvement of Alpha’s technology landscape.

Primary Responsibilities

Strategic IT Leadership

• Team and Operational Leadership: Lead and mentor the IT team, ensuring efficient IT operations and effective end-user support. Set priorities, manage workloads, and foster a culture of accountability and continuous improvement. This includes setting KPI’s for the hardware and software support teams.
• Operational Partnership with Alpha’s Leadership team: Act as a key operational partner with business leaders to understand IT challenges and operational needs. Deliver tailored IT solutions that enable business productivity and align with Alpha & Indicor’s enterprise standards.
• Infrastructure and Cloud Oversight: Take a hands-on role in overseeing infrastructure across Azure cloud and on-premises systems. Ensure reliability, scalability, and cost optimization of Azure environments, Microsoft 365, Entra ID, Intune, and related collaboration platforms.
• Digital Transformation and Modernization: Guide modernization initiatives, including migration of current and legacy systems to on-prem and cloud platforms and integration of ERP, CRM, and BI systems. Promote interoperability and efficient data sharing across the enterprise. Modernize IT ticket system for (potentially to NinjaOne) for proper Enterprise tracking of metrics to key KPI’s.
• Coordination of Cybersecurity: Collaborate closely with Indicor’s Cybersecurity Manager to ensure secure configurations, endpoint protection, and compliance with security frameworks. Support the implementation of management, access controls, and data protection measures.
• Mergers & Acquisitions: Partner with leadership team to develop appropriate IT strategy for newly acquired businesses.

Vendor and Contract Management

• Strategic Vendor Negotiations and Relationships: Take part in negotiations with technology vendors and service providers to secure advantageous pricing, contracts, and service terms. Maintain strong vendor relationships to ensure long-term value and reliability.
• Service Delivery Oversight: Coordinate managed service providers and delivery partners to ensure consistent service quality and alignment with operational standards. Oversee performance of external partners, delivering infrastructure as a service, M365, and Azure environments and business system services.
• Performance and SLA Compliance: Monitor vendor performance and adherence to service level agreements (SLAs). Conduct regular reviews and enforce corrective actions where necessary to maintain operational excellence.
• Collaborative Project Management: Partner with internal stakeholders and external teams to lead IT initiatives from planning through execution. Ensure projects are delivered on time, within budget, and aligned with business and security objectives.

Expanded Responsibilities

Cloud Infrastructure and SaaS Services Optimization

• Lead the management and optimization of Azure environments, focusing on cost control, performance, and scalability.
• Advise leadership and business partners on architecture design and service models (IaaS, PaaS, SaaS) best suited for enterprise and business unit workloads.
• Drive modernization and automation of infrastructure management through PowerShell scripting, monitoring, and analytics.

Business Systems Integration and Management

• Take part in the selection, deployment, and integration of ERP, CRM, and BI systems, ensuring these platforms meet business requirements and support efficient operations.
• Ensure network equipment such as switches, firewalls, and VPNs are configured optimally, maintained, and monitored for performance and security.
• Work in partnership with the cybersecurity department to implement secure system configurations, patch management, and & Access Management (IAM).
• Identify and partner with key vendors for acquisition of hardware, software and professional services.

BU Peer Engagement and Communication

• Develop and maintain strong relationships with BU & Indicor IT peers.
• Promote transparency and alignment between IT operations and organizational goals.

Capability Building and Knowledge Sharing

• Develop the technical skills and capabilities of IT team members through mentorship, cross-training, and professional development.
• Promote the sharing of best practices and standard operating procedures across the IT organization.
• Build, add and maintain IT and Information Security Policies & Procedures.

Mentor & Coach Alpha IT Staff

• Develop and mentor Alpha’s Hardware/Software Support IT Specialist and Alpha’s Application & Data Specialist

Qualifications

Professional Experience

• 10+ years of progressive IT infrastructure and service delivery experience, including 3+ years in a managerial or supervisory capacity.
• Proven experience managing Azure cloud environments, Microsoft 365 tenancies, Entra ID, Single Sign-On (SSO) and Multi-Factor Authentication (MFA) technologies, and Intune environments.
• Demonstrated ability to manage cross-functional projects and external service providers.
• Strong background and hands on experience with IT operations, networking (firewalls, switches, VPNs), and IT Security Operations, change management, and incident management principles.

Technical Expertise

• Deep understanding and hands on experience with Microsoft Azure architectures, VMWare ESXi environments, Veeam storage systems, and Cisco/Extreem networking.
• Advanced proficiency in Microsoft 365 administration, including Exchange, Teams, SharePoint, and Intune. Power BI experience (preferred).
• Knowledge of enterprise system architecture and data integration across business platforms.
• Experience with PowerShell scripting and process automation.
• Familiarity with Mimecast, NinjaOne, and endpoint management systems.
• Infor Syteline (ERP) experience (preferred)
  Lead IT and SecOps Compliance Activities such as vendor, customer, internal audits and remediation efforts.

Leadership and Interpersonal Skills

• Strong leadership and team development skills with the ability to inspire and motivate technical professionals. Analytical and problem-solving abilities, capable of making data-driven decisions under pressure.
• Excellent communication skills, with the proficiency to articulate complex technical information to non-technical audiences.
• Analytical and strategic thinker with the ability to manage competing priorities in a dynamic environment.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Occasionally standing, walking, bending, or reaching.
• Must be able to lift up to 45 pounds at times.
• Ability to see, hear, and communicate effectively.

This job description is not intended to cover all duties. Responsibilities may shift at any time with or without notice.

Travel

As required but not expected to exceed 15%

Degree(s)

Bachelor’s Degree (required). BS in Information Technology, Computer Science, Information Systems, Computer Engineering or Network Engineering (preferred)

Certifications (desirable but not essential)

• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Microsoft 365 Certified: Administrator Expert (MS-102)
• ITIL Foundation Certification
• CompTIA Network+
• CCNA, RHCSA, LINUX+, Server+
• VMware Certified Professional - Data Center Virtualization