Skip to main content

IT Operations Technician ($21/Hourly) - AA2025

Job DescriptionJob Description

Job Title: NOC Technician
Location: San Antonio, TX (onsite)
Contract Duration: Contract until 09/30/2026
 

Nice To Have
IT ServiceNow

JOB DESCRIPTION

  • "Network Operations Center (NOC) provides 24 x 7 x365 continuous support and monitoring of Business and Network Computer Systems and infrastructure services, customer service support, data center infrastructure support, enterprise scheduling service and all after hours and holiday service desk calls. Employees are considered essential personal and must respond to their job responsibilities regardless of weather, disaster, etc. NOC provides enterprise-wise system processing, monitoring, and support across a corporate landscape located between several sites, Main Office (9th floor), EMC, and Eastside Center (TLC). Identifies and analyses of the systems/applications that support financial, purchasing, customer services, and work management for business critical processes. These servers are provided in coordination with separate technology systems owned and maintained with Energy Supply, Energy Delivery & Solutions, and Corporate Administration and Shared Services. Acts as the hub during system maintenance and outages, providing the central point of contact.
  • NOC is the first point of contact for end users of IT services and incidents for after hours, holiday’s, and weekends, providing support during the non-working hours of the Service Desk. This provides consistency to the end user. Employees must be extremely flexible with their working hours and assigned duties. They are often the first to identify trends that potentially can have a negative impact within the work environment. Employees must have a combination of technical ability and soft skills that benefits not only the end user, but the company as a whole. Provides service excellence to customers while following the guidelines of the organization. Disruptions are escalated promptly and efficiently allowing the customer (internal employees) to remain productive, this keeps the organization and/or supported customers performing at the highest level possible. Coordinates issues resolution with other support areas to minimize down time. Working Environment
  • Industry office standard, however, at times high stress. Must have the ability to remain at desk to process service requests and monitor for long periods of time without a break. At times only staffed with one person for an entire 12 hour shift. Ability to travel for training sessions and other business related events. Use of personal computing equipment, telephone, multi-functioning printer and any new technology offered. After hours work is required without much notice, including call duty requirements. Physical Demands

Position requires manual dexterity, sitting, standing, walking, stooping, kneeling, crouching and crawling. Must be able to exert or lift up to 40 pounds.

Job Function

  • The monitoring and support of Corporate and Operational: Computer systems (hardware, software, CPU , file systems) Network infrastructure, including firewalls
  • The monitoring and restart of file systems backups
  • Monitoring and support of problem resolution for batch processing
  • Monitoring and support of processes for SAP applications: SAP-CIS, SAP-FIS, SAP-SAP-CIS, SAP-FIS,SAP-HR, SAP-WMS, and SAP-AMI
  • The Monitoring of Telecom infrastructure
  • Answer Third party vendor calls and escalate to support teams
  • Answer EIT support line (2020) after hours, weekends, and holidays
  • Data Center environment monitoring at: Main Office, EMC, TLC
  • Document and escalation of issues to Support Teams
  • Coordinate with Production Control & Support Teams for critical alerts
  • Support and coordinate scheduled outages
  • Compile and distribute daily Morning Report
  • Compile and distribute Weekly Report
  • Maintain updated NOC Procedures
  • Maintain updated call duty rosters for Support Teams
  • Maintain 24x7x365 coverage"

Company DescriptionTechLink Systems is a provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier for Agile 1, and have been ranked as a Top Women and Minority Owned Company since 2004 by several businesses including Philadelphia Business Journal, Business, Inc 5000, Inc 500, San Francisco Business Times, Diversity2000, and Los Angeles Business Journal.

We serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, TechLink Systems becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness.

We also have recruitingCompany DescriptionTechLink Systems is a provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier for Agile 1, and have been ranked as a Top Women and Minority Owned Company since 2004 by several businesses including Philadelphia Business Journal, Business, Inc 5000, Inc 500, San Francisco Business Times, Diversity2000, and Los Angeles Business Journal. \r\n\r\nWe serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, TechLink Systems becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness. \r\n\r\nWe also have recruiting