IT Support Specialist

Job DescriptionJob Title:                         IT Support Specialist
Location:                        Kingston-upon-Thames, UK
Industry:                         IT
Employment Type:        Contract
Client-Sided Role

As IT Support specialist you will respond to the UK ICT Manager. You will provide 1st and 2nd support to ensure smooth and efficient IT operations for employees and contractors within the UK.
 
Key Responsibilities:

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• Provide 1st and 2nd level IT support to end users resolving hardware and software issues

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• Install configure and maintain operating systems and software application

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• Liaise with external providers (printing, mobile and audio services)

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• Participate in IT projects like upgrades, deployments and system improvements

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• Prepare relevant assets to be ready for new employees’ onboarding and life cycle

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• Maintain IT asset inventory and physical security in the data centre Ensuring any equipment is tidy

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• Manage administrative privileges, passwords and user access in line with control procedures and policies

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• Amend technical support documentation to ensure guidance on errors and troubleshooting within the team

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• Manage support requests, incidents and resolutions in the ServiceNow help desk

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  Required Expertise:

Experience: 5-7 years in 1st and/or 2nd line activities in a helpdesk team within an engineering company or similar
Education: HNC, HND or bachelor’s degree or equivalent
Technical skills: HW/SW troubleshooting, network protocols, SCCM, Active Directory, Cisco
IT skills: MS365 , Windows and Service Now