IT Support Specialist

Job DescriptionJob Description

Aeneas is one of the fastest growing communication companies in West Tennessee! Aeneas is currently working with Southwest Tennessee Electric and Bolivar Energy Authority building out a new state of the are fiber Broadband network and we are looking for talented, outgoing people to join our team. If you're excited to be part of a rapidly growing and winning team, Aeneas is a great place to grow your career.

As an IT Support Specialist, you will staff the Aeneas Technical Support Center, assisting customers in resolving technical issues via telephone. You will also assist with internal networking and keeping company IT processes running smoothly.

Aeneas provides opportunities for growth and long term career paths.

Training will be provided upon employment.

Major Duties

• Answer calls from customers and resolve any technical issues they report
• Remote access customers' software to resolve issues
• Maintain and troubleshoot VoIP and routers
• Keep accurate and up-to-date records of trouble tickets and their resolutions

Other Duties May Include

• Maintain LAN/WAN connections, support high-availability, scalable LAN/WAN Enterprise network infrastructures, and manage the documentation and administration needs of a large enterprise LAN/WAN
• Troubleshoot access and communication issues in a variety of environments
• Maintain and support network infrastructures based on the latest technologies and methodologies
• Provide best quality customer service to customers
• Investigate new access methods and network technologies
• Document network architectures, design, and operational notes

Requirements

• Applicant must live in Madison or adjoining county. No out-of-state applications
• Must have excellent customer service skills/verbal skills and outgoing personality with the ability to demonstrate empathy, patience, and caring to customers over the phone.
• Must be willing to work 8am - 11pm, 365 days a year including weekends and holidays.
• Proven troubleshooting skills (LAN/WAN, internet, packet capture utilities (e.g. Sniffer), servers, clients, and applications
• Growth in technical skills through certifications (CompTIA/A+/Network+) or other similar achievements is required.
• Demonstrated performance in technical work environment

• Programming and or scripting experience a plus
• Knowledge of or experience with TCP/IP, Routing, standard LAN/WAN technologies and common network designs
• Some experience as a field technician (basic cabling skills, basic telephone installation including RJ-21X and POTS)

EEO/AA Employer/Vet/Disabled

We participate in EVerify.

EEO Poster in English

EEO Poster in Spanish

Company DescriptionHeadquartered in Jackson, Tennessee, Aeneas Internet and Telephone has been named to Entrepreneur magazine’s Hot 500 list of fastest growing businesses in the United States, as well as BusinessTN magazine’s Hot100 and Inc. Magazine’s Inc 5,000. Founded in 1995, Aeneas offers a myriad of services including gigabit fiber broadband, local phone service, VoIP, office phone systems, corporate e-mail, network security, off-site file storage, data center services, managed networking and more.

Aeneas Partnerships

With the need for broadband internet services growing at an exponential rate, Aeneas Internet and Telephone has partnered independently with Southwest Tennessee Electric, Bolivar Energy Authority, Chickasaw Electric Cooperative and Ripley Power and Light to bring this much needed service to more people around West Tennessee!Company DescriptionHeadquartered in Jackson, Tennessee, Aeneas Internet and Telephone has been named to Entrepreneur magazine’s Hot 500 list of fastest growing businesses in the United States, as well as BusinessTN magazine’s Hot100 and Inc. Magazine’s Inc 5,000. Founded in 1995, Aeneas offers a myriad of services including gigabit fiber broadband, local phone service, VoIP, office phone systems, corporate e-mail, network security, off-site file storage, data center services, managed networking and more.\r\n\r\nAeneas Partnerships\r\n\r\nWith the need for broadband internet services growing at an exponential rate, Aeneas Internet and Telephone has partnered independently with Southwest Tennessee Electric, Bolivar Energy Authority, Chickasaw Electric Cooperative and Ripley Power and Light to bring this much needed service to more people around West Tennessee!