IT Support Technician - (Data Center)

Job DescriptionJob Description

Job Title: IT Support Technician - (Data Center)

Duration: 12 months of contract with possible extension or conversion

Location: Memphis. Tennessee 38118

Hours: 8:00 am – 5:00 pm (M-F)

Job Description:

Engineers will provide troubleshooting, repair, parts ordering, preventative maintenance, and Installation of Dell product located at Customer Site.

Triage issues with direction from Dell Support

Execute plan of action from Dell Domain Engineer/L3

Document POA Results, logs, and service reports (Parts numbers/PPID of old/new parts replaced) to Dell via case email

Reseating parts, swap or replace parts

Server Testing and validation (running diagnostics, capturing, and uploading logs)

Upgrading Firmware as needed

Parts locker management, manage inbound and outbound parts

Spare parts management, separate from parts locker (during CW server deployments)

Parts return to Dell

You will be successful in this role if you have:

High School Diploma or GED required

May require technical certification or Associate Degree

Generally, 4-6 years’ experience in area of responsibility

The Client will use the following criteria to evaluate candidates

Proximity & Availability:

Candidate lives locally (within 15–45 minutes of the work site)

Comfortable with daily commute

Willing to work shifts and be on-call

Technical Ability:

Hands-on experience with server hardware (CPU, memory, power supply, GPU replacements, server builds)

Experience with server swaps and deployments

Experience replacing server components (CPUs, memory, power supplies, GPUs, full server replacements)

Experience with water cooling servers (desirable, not required)

Familiarity with Linux

Has built PCs

Follows provided Plan of Action (POA) from support

Stays current with technology (reading, company announcements, continuous learning)

Can handle the physical demands of the job

Documentation:

Provides real-time, detailed documentation

Demonstrates good documentation habits

Has experience in documentation

Communication & Team Fit:

Communicates clearly, directly, and proactively

Is personable and articulate

Provides detailed examples

Works well in a team and maintains a positive attitude

Does not require excessive prompting or give elusive answers

Work Ethic & Prioritization:

Demonstrates strong work ethic and accountability.

Can prioritize tasks based on severity and customer demand.

Shows initiative and thrives in fast-paced, critical environments.

No periods of inactivity, lack of initiative, or difficulty handling pressure.

Company DescriptionSelect Source International (SSI) is a distinguished staffing company with nearly 25 years of experience, renowned for delivering top-tier workforce solutions encompassing staffing, recruiting, and managed services. As a proud supplier, we bring a wealth of expertise and best-in-business differentiators to comprehensively support your diverse workforce needs.

Based in Minneapolis, Minnesota, USA, SSI has established itself as a global leader, serving a broad clientele across industries with unwavering dedication and excellence. SSI is ISO 9001, 14001, and Soc2 Type2 certified, underscoring our commitment to quality and security. We have garnered numerous sustainability and supplier awards, further validating our industry-leading capabilitiesCompany DescriptionSelect Source International (SSI) is a distinguished staffing company with nearly 25 years of experience, renowned for delivering top-tier workforce solutions encompassing staffing, recruiting, and managed services. As a proud supplier, we bring a wealth of expertise and best-in-business differentiators to comprehensively support your diverse workforce needs.\r\n\r\nBased in Minneapolis, Minnesota, USA, SSI has established itself as a global leader, serving a broad clientele across industries with unwavering dedication and excellence. SSI is ISO 9001, 14001, and Soc2 Type2 certified, underscoring our commitment to quality and security. We have garnered numerous sustainability and supplier awards, further validating our industry-leading capabilities