IT & Systems Administrator

Job DescriptionJob Description

Fujitsu Frontech North America Inc.

Job Posting

IT & Systems Administrator

Location – Plattsburgh, NY

Non-Exempt/Exempt: Exempt

Job Status: Full-time

Location: Works from home and company office (minimum of 3 days/wk. in office), travel required

EEO Job Classification: Professionals

Reports To: (Position) Manager – IT

Pay Rate: The expected starting base pay for this role is USD $67,000-$72,000.00 per year. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.

SUMMARY

Fujitsu Frontech is seeking an IT & Systems Administrator to join our IT department team. The successful candidates will possess a professional and take-charge style with the motivation to meet and exceed customer expectations.

We are looking for a motivated, accomplished professional to coordinate and work with team members in support, maintenance and security. Responsible for the management, configuration, maintenance, and support of the company’s virtual infrastructure ensuring reliable server backup systems, Storage Management and applying necessary Windows updates and overseeing the network’s health, maintenance, and security. Also responsible for providing end user support with desktop, server, network and telecommunication needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions of the position include, but are not limited to;

• Supports end users with PC’s, network and telecommunications needs.
• Provides helpdesk support for laptops to users in Canada and U.S.
• Manages, Configures, Troubleshoots, and Updates VMware and Hyper-V virtual environments to optimize performance and resource utilization.
• Implements and maintains Veeam backup solutions, ensuring all critical data is securely backed up and recoverable.
• Monitors and troubleshoots storage devices and its management.
• Schedules and applies Windows updates and patches to maintain system security and functionality.
• Monitors network performance, troubleshoots issues, and ensures network security protocols are up to date.
• Collaborates with IT team members to support network-related projects and initiatives.
• Provides technical support and guidance on virtualization, backup strategies, and network management.
• Documents system configurations, updates, and changes in accordance with company policies.
• Creates and maintains up-to-date network diagrams.
• Complies with JSOX, CJIS, and ISO.
• Network environment:
  • LAN – Configures and maintains routers, switches, and firewalls.
  • Copiers/Printers/Print Server – Monitors/Maintains availability of printers.
• Documentation:
  • Network – IP Address and DNS.
  • Maintains hardware and software asset inventory.
  • Service tickets – updates with work performed and closes after user request has been satisfied.
  • Reviews IT documents and procedures and recommends changes as needed.
  • Supports Fujitsu documentation requirements (parent company) as needed.
• Production Environment:
  • Maintains Production environment systems.
  • Maintains routers and switches.
  • Maintains production images from customer and internal sources.
• Computer Systems
  • Desktop/Laptops – Deploys, troubleshoots and maintains employee PCs.
  • Lifecycle Management plans.
• Disaster Recovery (DR):
  • Reviews, recommends, and implements changes to DR processes and documents.
  • Validates DR functionality with regularly scheduled failover testing.
• Regular work site attendance.

Other Duties and Responsibilities:

• Works with the Manager - IT to implement initiatives as required.
• Works with Manager - IT to move data centers to a cloud-based environment.
• Adheres to company policies, ISO requirements, safety, and quality.
• Supports continual improvement efforts.
• Additional responsibilities as assigned. This job description is not intended to be all-inclusive. Other, reasonable, and related duties may be assigned to meet the ongoing needs of the organization.

QUALIFICATIONS

• Proven experience with VMware virtualization technologies and Veeam backup solutions.
• Must have a cursory introduction to ProxMox.
• Familiarity with Windows Server environments and proficient in managing Windows updates.
• Familiar with Linux operating system.
• Strong understanding of network principles, including TCP/IP, DNS, DHCP, PXE, TFTP and troubleshooting techniques.
• Excellent problem-solving skills and the ability to work independently or as part of a team.
• Relevant certifications (e.g., VCP, Veeam Technical Certification, Microsoft Certified) are a plus.
• Experience with Android or iOS operating systems.
• Experience in providing customer service to a variety of skill levels.
• Ability and willingness to learn and apply technical information and instructions.
• Strong attention to detail.
• Time management and the ability to complete issues in a timely manner.
• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers, and suppliers.
• Project management skills.
• Ability to work independently (and with limited supervision) while understanding the necessity for communicating and coordinating work efforts with employees and departments at all levels within the organization.
• Ability to multi-task and work under pressure.
• Strong organizational, analytical, and problem-solving skills, along with excellent verbal and written communication skills.
• Ability to analyze detail and perform structured decision-making daily.
• Ability to develop solutions to a variety of problems of moderate to large scope and complexity using company or departmental policies as guidelines.
• Must be capable of managing multiple priorities effectively and be able to identify and recommend best course of action from several alternatives.
• Quality oriented.
• High degree of initiative and ownership, attention to detail, and the discipline to follow through on assigned tasks.
• Strong influencing, collaboration, and relationship-building skills.
• Exceptional attention to detail and accuracy.
• Strong written and verbal communications skills. Friendly, helpful and a can-do attitude.

EDUCATION and/or EXPERIENCE

Bachelor’s degree in computer science or related field or an applicable valid professional IT certification and a minimum of 3 years’ experience in similar role, and/or training; or equivalent combination of education and experience.

Desired Experience:

• Understanding of networking, firewalls, routing and switching.
• Previous helpdesk experience for end users.
• Previous Windows server administration required; Linux administration desired.
• Previous DR experience a plus.

CERTIFICATES, LICENSES, REGISTRATIONS

Preferred candidate will hold one or more valid professional IT certifications

COMPUTER SKILLS

Demonstrate ability effectively using computers and applicable computer software. Advanced knowledge of Excel, Word, Adobe, PowerPoint, and Outlook required. As well as all related server management software and tools to be proficient at job duties. Experience with ERP systems a plus.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to sit and stand; use phone and headset; use hands, arms, fingers to type; answer phones; write; use calculator; demonstrate strength to lift and carry materials weighing up to 50 pounds; demonstrate clear vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone.

TRAVEL

Must be able and willing to travel (up to 10%) both domestically and internationally. Willing to travel by plane to locations in other states/countries. Valid Passport and Driver’s License is required at all times for this position.

Employment with Fujitsu is considered to be at-will, which means that both the employee and Fujitsu Frontech North America Inc. (“FFNA”) are free to end the employment relationship at any time for any reason, with or without cause. This provision can only be changed or revoked in a formal written contract signed by the CEO of FFNA, and cannot be changed by any express or implied agreement based on statements or actions by any employee or supervisor. Even though the job duties, title, compensation, and benefits, as well as the Company’s personnel policies and procedures, may change from time to time, the at-will nature of employment will not change.

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, , sex, , gender , , , , protected veteran status, or any other characteristic protected by applicable federal, state or local laws.