IT Technical Trainer

Job Description

IT Technical Trainer |£35,000 - £40,000 | Cardiff or Swansea (Hybrid) | Permanent

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A well-established, award-recognised digital training provider in Wales is looking for a Digital Infrastructure Trainer to join their team on a permanent basis — bringing delivery experience, technical credibility, and the ability to support and lead a small team of trainers.

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This isn't a pure delivery role. Alongside managing your own caseload of apprentices on Digital Infrastructure programmes, you'll take responsibility for two permanent trainers and act as a point of contact and quality support for a pool of freelance trainers. If you're someone who enjoys mentoring others as much as you do working with learners, this is a role worth looking at.

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The provider is Welsh Government-funded, delivers primarily to Welsh employers, and is consistently recognised as one of the top-performing providers in their consortium. Clients include household-name organisations across the private and public sectors.

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The role:

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• Delivering the Digital Infrastructure apprenticeship standard to a managed caseload of learners

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• Coaching and supporting learners through progress reviews, assessments, and EPA readiness

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• Line managing two permanent trainers — supporting their development, delivery quality, and caseload

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• Acting as a lead contact for freelance trainers on the Digital Infrastructure programme

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• Contributing to quality assurance and standardisation activity

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• Working hybrid: 1–2 days per week from their Cardiff or Swansea office

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We're looking for:

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• Demonstrable experience delivering Digital Infrastructure training or apprenticeships (L3 standard ideally)

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• A background in networking, systems support, or infrastructure — you need to know the subject

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• TAQA / CAVA qualified, or solid experience in apprenticeship delivery with willingness to work towards it

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• Some experience of supervising, mentoring, or leading other trainers — even informally

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• Comfortable working across two sites and managing a hybrid schedule

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What's on offer:

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• Permanent role with a growing, well-regarded Welsh provider

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• Hybrid working — 1–2 days per week Cardiff or Swansea, rest remote

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• A genuine team lead component — not just a delivery-only position

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• Stable, Welsh Government-funded programmes with a strong employer client base

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If you're interested apply now or get in touch with Aidan at Forward Role — aidan.peart@forwardrole.com