IT Technician (Server & Network Support)

Job Description

Job Title: IT Technician (Server & Network Support)

Location: Portland, OR

Job Type: Full-Time

Job Summary

We are seeking an experienced L2 Technician to provide hands-on server and network infrastructure support in a data center environment. The role involves troubleshooting hardware issues, coordinating replacements, performing firmware upgrades, and supporting network administrators with installations and cabling.

Key Responsibilities

• Diagnose and troubleshoot server hardware and connectivity issues with remote system and network administrators.
• Identify root causes and support resolution of server and network incidents.
• Coordinate replacement parts, install components, and manage return shipments to vendors.
• Perform server firmware and BIOS upgrades per approved standards.
• Configure server IP addresses and default credentials following standard procedures.
• Support network administrators with:
• Cable replacement or re-routing
• Optics replacement on server and switch ports
• Installation of upgraded hardware
• Rack, stack, and cable servers and switches to enable remote access for configuration and validation.
• Provide hands-on support for ad hoc requests involving servers and network equipment.
• Perform structured cabling per wiring diagrams and validate connectivity.
• Conduct physical inspections and audits of servers, components, and consumables to maintain inventory accuracy.

Required Skills

• Server hardware troubleshooting
• Data center operations
• Basic networking (IP, cabling, switches, optics)
• Firmware/BIOS upgrades
• Racking, stacking, and cabling
• Asset and inventory management
• Strong communication and teamwork skills