Jira SME - Administration, Configuration

The Role: Jira SME - Administration, Configuration

Location: Sheffield, UK

Position Type: Contract Inside IR35

Implementation Partner – TCS / HSBC

Remote work option Available: Hybrid (2 Days onsite in a week)

Job Description:

Skills and experience

* Deep technical proficiency in the Atlassian Jira, Confluence, JSM and apps.

* Key skills include managing workflows, permissions, issue types, fields , automations , integrations, and automations.

* Hands on experience in Atlassian Data Centre and Cloud products.

* Atlassian Data Centre products Jira, Confluence, JSM and apps migration to Atlassian Cloud.

* Experience in standardizing and governing the Jira and Confluence services at Enterprise level.

* Expertise in agile delivery ,including Scrum and Kanban ways of project delivery.

* Experience Incident, problem and change management

* Automating the manual tasks to reduce the toil.

* Improving the service resiliency

Roles and responsibilities :

* Active contribution in the Atlassian Cloud migration work.

* Define the standards by applying best practices on tasks and project tracking , collaborative documentation i.e. jira and confluence services respectively.

* Understand the User journey's and define/implement the governance process such as process to evaluate the apps , integrations , customizations etc. and approve/reject , onboarding processes.

* Decision making considering the cost implications , user impact , system impact.

* Contribution in defining the strategies, roadmap/milestones planning , OKR's.

* Contribution to fix the technical debts , problem solving with proper RCA.

* Customer/User and stakeholder Engagement.

* Lead/drive the work in collaboration with the POD members.

* Incident , problem, and change management