Lead Data Center Technician

Job DescriptionJob Description

Contract to Hire Position:

Third Shift - 11pm till 7am

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

What You Will Be Doing

Daily Responsibilities

• New Installations (onsite DC):Rack/cabinet installations
• Install power strips within cabinets
• Power up cabinets, label rack, update DCTracks
• Plug in IT equipment using best practices for loading a cabinet and power strips.
• Space provision for IT devices in DCTracks
• Unboxing of hardware and disposal of packing material
• Rack and stack of IT devices
• Configure ILO / IDRAC on servers/network gear
• Install all patch cords as required.
• Install trunks and patch panels as required to support additional capacity
• Ping tests of all ILO connections.
• Attend planning meetings with customers, network, SAN teams
• Customer communications for DCRM details and closure
• Provide access for vendors and complete any required paperwork to telco Meet me rooms
• Perform all IT audits, annual DCtrack, and Tape audits
• Parts ordering (quote gathering) and submissions for purchase ordering
• Vendor access approval for break-fix activity and facility repairs.\
• Provide on-call support as required
• Provide Emergency onsite coverage (maybe extended time frame)
• Provide support to facilities teams during any power work being performed within the facility where pre and post IT power checks must be performed.

Break / Fix repairs (onsite DC):

• In addition to work order tickets and MIM bridge, the Supplier may get called by infra teams to go and check cabling and /or hardware issues. Break / Fix repairs will include the following tasks:Troubleshooting, isolating and repairing all cables (SM, MM and copper.
• Removal and installation of parts from inside of IT hardware to include but not limited to:
• NIC’s ? SFP’s ? Memory ? Hard Drives
• Decom / Cabling (onsite DC):Remove old hardware from equipment racks and prepare for disposal per the decommissioning process.
• Remove all patch cords per above requirements.
• Removable media (disk) disposal tracking and destruction (Blancco wipe process procedures & Shredding)
• ADR/ERI tracking and coordination
• Hardware Dispatch Operations (HDO) function is an offshore 7x24x365 support team responsible for Infrastructure Hardware repairs in the Verizon IT Data Centers. HDO team works closely with key stakeholders, including external hardware vendors, SES, SIDM, Hardware Engineering, Change
• Management, MIM and Application Teams.
• Centralized point of contact between technical support groups and hardware vendors
• Manage and coordinate hardware repairs for IT Data Centers
• Work closely with key stakeholders, including external hardware vendors, SES, SIDM, HW Engineering,
• Change Management, MIM, and the application teams
• Manage scheduling of hardware repairs for IT and Non-IT server and storage devices in the Data Center
• Evaluate each dispatch request (VDT) to determine the applicable maintenance coverage and the most cost-effective way to schedule the repair
• Authorize Service Uplifts, T&M repairs, warranty repairs, installations, and upgrades
• Create incident requests (IR) to gather log files from technical support groups
• Open Hardware Vendor service requests with diagnostic logs for the vendor
• Participate in MIM bridge calls during hardware-related outages to gather the information needed to initiate the hardware repair
• Create AYS change request (CHG) for the respective activities with complete implementation plans, and accurate contact information for all parties involved in the implementation, and follow data center work rules
• Create a C-Task to engage the support groups
• Use approved change activity records to ensure that all tasks are performed without causing interruption of service availability
• Ensure quick repair with optimum utilization of maintenance contracts with hardware vendors, meeting the SLA’s
• Verify that the problem is resolved, and update / close associated CHG, IR, and Dispatch records

Entries into Hardware Receiving System (HRS) (onsite DC):

• The Supplier shall log all equipment arrivals and removals from parts closets and warehouses for audit and tracking purposes. The supplier must complete the updating of any removal before the end of the shift. Entries into Hardware Receiving System tasks will include the following:
• Package pickup and delivery to include large shipments on the loading docks or mailrooms.
• Coordinate/prepare for shipment and transfer of equipment to other locations
• Move hardware to the appropriate storage locations after HRS is updated.
• RMA all parts as required, including tracking of those parts using the HRS tool.
• Email validation of part receipt and availability, track in the HRS tool.
• HRS receiving / tracking of all IT devices and parts
• Large assets are tracked in both HRS and DCTracks

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Company Description•\tWhat you didn’t know about us:
•\tCompetitive salary
•\tHealth, Dental and Vision Benefits
•\tShort/Long Term and Critical Care/Illness Protection
•\tLife Insurance and Retirement Plans
•\tEmployee Assistance Program
•\tWith this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry!

•\tWe are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!

•\tWe are Collaborators. You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.

•\tWe give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!
•\tKelly Telecom is an equal opportunity employer and will consider all applications without regard to , genetic information, , , color, , origin, veteran status, , or any other characteristic protected by law.
•\tFor more information click Equal Employment Opportunity is the law.
•\tYou should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process.

#JobsAtKellyTelecomCompany Description•\tWhat you didn’t know about us:\r\n•\tCompetitive salary\r\n•\tHealth, Dental and Vision Benefits\r\n•\tShort/Long Term and Critical Care/Illness Protection\r\n•\tLife Insurance and Retirement Plans\r\n•\tEmployee Assistance Program\r\n•\tWith this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry!\r\n\r\n•\tWe are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!\r\n\r\n•\tWe are Collaborators. You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.\r\n\r\n•\tWe give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!\r\n•\tKelly Telecom is an equal opportunity employer and will consider all applications without regard to , genetic information, , , color, , origin, veteran status, , or any other characteristic protected by law. \r\n•\tFor more information click Equal Employment Opportunity is the law.\r\n•\tYou should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process.\r\n\r\n#JobsAtKellyTelecom