Manager, IT Hardware

Job DescriptionJob Description

KEY RESPONSIBILITIES:

Leadership & Strategy

· Develop and implement hardware lifecycle management policies, including procurement, upgrades, and decommissioning

· Collaborate with IT leadership to align hardware strategy with business goals

· Establish and monitor KPIs for system uptime, hardware performance, and support response times

Hardware & Infrastructure Management

· Oversee the installation, configuration, and maintenance of servers, storage devices, network equipment, and end-user hardware

· Manage data center operations, including power, cooling, and physical security

· Ensure proper asset tracking, inventory management, and vendor relationship management for hardware procurement

· Coordinate hardware upgrades, replacements, and preventive maintenance schedules

Security & Compliance

· Implement and maintain physical and logical security controls to protect hardware infrastructure

· Ensure compliance with relevant data security, privacy, and industry regulations

· Partner with cybersecurity teams to safeguard hardware systems against threats

Support & Operations

· Provide escalation support for complex hardware-related issues.

· Oversee deployment and maintenance of desktop/laptop systems, printers, and mobile devices

· Establish standard operating procedures (SOPs) for troubleshooting and repairs

· Ensure business continuity through backup hardware strategies and disaster recovery readiness

Budget & Vendor Management

· Develop and manage the hardware budget, including capital expenditures and maintenance contracts

· Negotiate contracts with vendors and service providers to ensure cost-effective solutions

· Evaluate and recommend new hardware technologies to improve efficiency and reliability