Network Operations Center (NOC) Technician

Job DescriptionJob Description

Quantam Solutions provides IT solutions and consulting for various clients. We offer a competitive hourly wage, health benefits, paid time off, and a 401(k) plan. We're currently seeking an IT Main Console Operator. This position is fully onsite in Frankfort, KY.

Job Description:

We are seeking candidates for an IT Main Console Operator position on our client’s Main Console Operations (MCO) team.

Team Information:

• The MCO’s mission is to provide constant monitoring of our client’s information technology assets twenty-four (24) hours per day - seven (7) days a week and is the lead for the operations of our client’s data center. In addition, the MCO is the primary contact for receiving reports of network issues on our client’s sites and performs as the service desk outside normal work hours.

Position Information:

Work Schedule (40 hours per work week):

• Monday: 1:00pm – 9:30pm
• Tuesday: 1:00pm – 9:30pm
• Wednesday: 1:00pm – 9:30pm
• Thursday: 1:00pm – 9:30pm
• Friday: 1:00pm – 9:30pm

Work Location & Environment:

• Location: 101 Cold Harbor Drive, Frankfort, KY 40601
• Work Type: On-site – telework not authorized.
• Environment: Open office concept with shared workstations.
• Attire: Business Casual – jeans are authorized.
• Note:
• The MCO supports operation of critical infrastructure of our client and does not close for weather related issues.
• No direct interaction in official capacity with the general public in this position.
• This position will require an additional and training period of at least one week on first shift.

Responsibilities & Duties:

• Monitoring our client’s information technology assets through web-based and other computer-based tools.
• Creating, updating, and providing detailed notes of incident tickets and tasks arising from issues found during the monitoring activities, site network outages, and other user/agency issues related to our client’s services and activities.
• Verbal and electronic communications with various client, county government, and other governmental agencies attached to our client’s Executive Branch.
• Monitor the status of our client’s Data Center including the environmental conditions of the center.
• Control access to our client’s Data Center through creation of access request, processing of visitors to restricted areas, and providing escorts into the restricted areas.
• Provide Tier 1 level customer support for Information Technology (IT) related as required.
• Initiate escalation activities as required to support the resolution of issues and keeping detailed notes in the ticketing system used by our client.
• Safeguarding and proper use sensitive information and equipment preventing the loss and/or unauthorized distribution of that information/equipment.
• Following official policies, procedures, laws of the EOM, our client – including federal guidelines, requirements, and laws as required.
• Support physical changes and maintenance of the CDC.
• Other duties and assignments in the support of the EOM and our client’s official activities.

Required Skills & Abilities:

• Experience as a Desktop Support technician or other IT support with experience diagnosing and resolving technical issues with hardware and software systems, providing general IT support duties with excellent troubleshooting skills.
• Reliable attendance.
• Intermediate computer skills:
• Windows Operation Systems (OS).
• Basic Windows OS networking tools with command prompt or PowerShell.
• Microsoft 365 Copilot application experience (Outlook, Teams, Word, Excel, SharePoint, PowerPoint).
• Customer service skills with strong verbal and professional correspondence abilities.
• Ability to learn new skills and follow procedures as it relates to the MCO.
• Work in a team environment with limited direct supervision.
• Self-motivated and detailed oriented attention to work assignments.
• Able to adjust work schedule to provide coverage of the MCO in limited cases.
• Ability to pass law enforcement conducted background check per our client’s and IRS requirements including fingerprinting.

Additional Desired Skills & Abilities:

• Experience with creating tickets, request, and logging notes into IT Service Management (ITSM) ticketing system.
• Data center operations experience.
• Experience with interacting of enterprise IT management and monitoring systems (active directory, Dynatrace, ServiceNow, Windows System Center).
• Programming experience with a focus in JavaScript, TypeScript, C#, and/or .NET. Understanding fundamentals of database operations and Application Programming Interface (API) interactions.

Company DescriptionQuantam is a leading recruitment firm helping our clients discover top talent.Company DescriptionQuantam is a leading recruitment firm helping our clients discover top talent.