NOC Transport Technician II

Job DescriptionJob Description

Job Overview

The NOC Transport Technician II is responsible for maintaining, troubleshooting, and optimizing customer and internal network infrastructures, with a focus on managed IT services and network reliability. This position serves as a Level 2 escalation point for complex issues across core transport, managed service clients, and data center systems.

Network Operations

• Monitor, analyze, and maintain network transport systems (SD-WAN, MPLS, SIP, LAN/WAN).
• Implement, configure, and maintain Fortinet, Cisco, Adtran, and Meraki network equipment.
• Manage VLANs, DHCP pools, and routing protocols such as OSPF and BGP.
• Configure and maintain network templates, inventory records, and CPE configurations.
• Perform proactive maintenance, system updates, and preventative checks on customers and internal equipment.
• Coordinate with vendors and internal teams for escalations, updates, and implementation projects.
• Maintain accurate documentation, including network diagrams, methods of procedure, and ticket notes.
• Build and manage WAN failover solutions.
• Configure and test CPE, including routers, firewalls, switches, and access points.

Managed Services

• Serve as a customer-facing technical resource for managed service requests.
• Support customer systems, including firewalls, servers, and backups (Veeam, Fortinet).
• Administer and support Microsoft 365 environments, including Exchange Online, Teams, SharePoint Online, and OneDrive.
• Manage cloud storage, backup, and disaster recovery solutions.
• Deploy, configure, and maintain virtual servers.
• Assist with data migrations and storage optimization initiatives.
• Contribute to the development of managed service processes and documentation.

Trouble Tickets & Escalations

• Work Level 2 trouble tickets and order tasks through applicable systems.
• Provide detailed notes on troubleshooting steps, test results, and resolutions.
• Maintain workload and productivity metrics, with tickets and tasks measured weekly.

Shared Responsibilities

• Participate in an on-call rotation - each rotation is a full calendar week
• Monitor core network elements, network performance, and facilities for service issues
• Perform remote troubleshooting while maintaining a positive and professional manner at all times in high-stress situations
• Participate in a call queue and receive repair calls and provide status to customers on a regular basis
• Complete scheduled preventative maintenance checks on core network elements
• Make recommendations for process and procedure improvement
• Create and maintain methods of procedure

Qualifications

Education & Certifications

• Associate or bachelor’s degree in CIS, MIS, or a related field; or equivalent work experience.
• Network+ certification .

Experience

• 2+ years of experience in voice and data troubleshooting, Cisco routing and switching, and network infrastructure.
• VoIP experience .

Knowledge & Skills

• Intermediate understanding of TCP/IP, OSI model, and LAN/WAN technologies.
• Knowledge of routing protocols (OSPF, BGP), VLANs, DHCP, SIP, and MPLS.
• Familiarity with ZTP portals of various VOIP Endpoints.
• Familiarity with Adtran, Cisco, Fortinet, and Meraki hardware.
• Proficiency with command line interfaces.

Core Competencies

• Critical thinking and complex problem-solving.
• Strong analytical and systems analysis skills.
• Sound decision-making and troubleshooting under pressure.
• Strong customer and communication skills.
• Dependability and resilience in fast-paced environments.

Why Clear Rate?

We offer our employees:

• Competitive pay with the opportunity for annual increases
• Competitive comprehensive medical coverage with minimal employee cost
• Health Savings Account
• Employer-paid life insurance
• Employer-paid long-term
• Dental insurance
• Short-Term
• Life/AD&D for employee, spouse, and children
• Accident, hospital indemnity, and critical illness insurance for employee, spouse, and children
• 401(k) program with employer match up to 8%
• Unlimited PTO, paid sick time, and 11 paid holidays + 1 floating holiday
• Paid birthday off
• Paid volunteer day
• Book purchase program
• Clear Rate Phone/Internet service credit
• In-building café with games, pool tables, and a 9-hole putting green
• Free in-building fitness center
• Fun company events and contests in and outside the office throughout the year