Team Manager, Amazon Artificial General Intelligence (AGI)

Join the Frontline of AI and Machine Learning!
Are you passionate about shaping the future of artificial intelligence? Our innovative team is at the vanguard of machine learning technology, delivering high-quality data solutions that power the next of AI models. We're revolutionizing user experiences through advanced Machine Learning (ML) applications.

Key job responsibilities
We're looking for a forward-thinking Team Manager to lead our operations in Speech and Solutions (SLS). In this role, as Team Manager, your key responsibilities will be:
• Manages team size of approximately 25 ML Data Associates.
• Responsible for known SLAs and task completion targets (within provided capacity) for specific customers, workflows and delivery priorities.
• Ensures ML data workflows are quality compliant. Analyzes ML data, tickets, productivity, and efficiency metrics. Highlights of trends, gaps, etc. Provides status reports.
• Identifies risks and ensures escalations reach the right people. Adherence to confidentiality and compliance requirements.
• Liaise with Program Management and other global operations team lead to managing risks & proposing mitigation strategies.
• Provide regular, formal & informal feedback/coaching direct reports on demonstrating leadership principles in their role.
• Identify and help implement process-related improvement using methodologies such as Kaizen, Six Sigma, or Lean.
• Presents data in business meetings/reviews.
• Demonstrated passion for delivering a positive customer experience and maintaining composure in ambiguous and difficult situations.
• Communicate effectively in Spanish and English.

If you're ready to make a significant impact on the world of AI and lead a team on the Frontline of Speech and Technology, we want to hear from you. Join us in shaping the future of artificial intelligence!