Inside Sales Engineer

Job DescriptionJob DescriptionSummary:
Power is actively seeking an Inside Sales Engineer (ISE) for our Power Quality division. Reporting to the Vice President of Power Systems, you will be a vital member of the sales team supporting Outside Sales/Account Managers and customers with their uninterruptible power supply (UPS) needs. We're looking for someone with an Electrical/Electronic background that has the experience, or aptitude, for a customer-facing role.

In this role, you will provide technical assistance, including configuration and quoting of UPS and related equipment and services for mission-critical applications. You will work in close coordination with the broader sales team to ensure excellent customer support.

This position offers potential advancement to more senior sales roles in a fast-growing company.

Essential Duties & Responsibilities: Core duties and responsibilities include the following. Other duties may be assigned.

• Manage to incoming calls and emails from technically knowledgeable customers regarding formal and informal inquiries about UPS solutions
• Collaborate with Outside Sales/Account Managers and Order Management specialists to provide superior continuity of support and service
• Provide technical expertise on products and services for data center and mission-critical power applications, primarily uninterruptible power supplies (UPS)
• Be an expert on major OEM UPS products
• Review project inquiries and create sales quotes using Business Central (BC), Eaton Bid Manager, and other internal or vendor-supplied tools
• Manage workflow, opportunities, and activity documentation in our ERP system, D365 CRM in conjunction with Account Managers
• Assist with UPS system and battery charging to maintain physical inventory integrity in the Raleigh, NC warehouse
• Support inventory management and operational tasks as needed
• Coordinate non-concurrent service sales lead distribution processes

Education/Experience/Skills:

• BS or AAS degree in electrical engineering technology or equivalent work experience
• Three or more years of technical experience in the electrical/electronic equipment industry
• An understanding of various UPS applications and OEM product lines
• Prefer an understanding of various UPS applications and OEM product lines
• Prefer hands-on experience with electrical systems, particularly UPS or other power quality equipment
• Strong customer focus with customer-facing experience required
• Solid English communication skills
• Proficiency in Microsoft Office Suite applications, particularly Excel and Word
• Strong organizational and communication abilities

Compensation and Benefits:

• We are a performance-based company and pay will ultimately reflect the employees’ productivity and overall performance
• Three weeks of paid vacation after 90 days (first year is pro-rated based on start date)
• Up to 9 paid company holidays
• Paid sick time
• Company-paid Life Insurance ($75,000)
• Company-paid Short-term and Long-term Insurance
• Medical, Dental, and Vision Insurance: Offering four medical plan options, with one plan fully covered at 100% by the company.
• 401(k) retirement savings plan with company matching
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)

Physical Demands

• Ability to sit for an extended time, up to 8 hours
• Frequently required to utilize hand and finger dexterity; typing
• The ability to hear and speak effectively (i.e. over the phone, in person, or video conferencing)

Additional Info:

• Criminal background checks and pre-employment drug screens are required
• This is an in-office position based in Raleigh, NC

Equal Opportunity Employer:
Power, LLC is an Equal Opportunity Employer and VEVRAA federal contractor. Power affords equal opportunity to all applicants for all positions without regard to , color, , gender, origin, , , veteran status, gender or any other status protected under local, state or federal laws.

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