Production Support Analyst

Job Description

Job Description

\n

The IT Production Support Assistant works under the guidance of a Team Lead or Section Manager to support critical production applications running in IBM Mainframe and mid-range computing environments. This role is responsible for executing, monitoring, troubleshooting, and maintaining production workloads while ensuring operational stability and adherence to established standards.

\n

\n

\n Responsibilities

\n

\n
1. :Monitor, execute, troubleshoot, and manage production jobs in IBM Mainframe and mid-range server environments

\n

2. .Create, schedule, submit, hold, cancel, and monitor batch jobs using Control-M scheduling software

\n

3. .Support mainframe COBOL applications by promoting program packages and source code components using Endevor

\n

4. .Manage and resolve incident tickets using service management/tracking tools (e.g., Cherwell), ensuring proper documentation and resolution updates

\n

\n

\n

.
\n Required Experien

\n

\n
• ce2+ years (within the last 5 years) supporting IBM Mainframe Operations and production control environment

\n

• s.2+ years of hands-on experience with Control-M for production job scheduling, monitoring, and managemen

\n

• t.2+ years working in a Data Center/Production Support environment with direct customer interactio

\n

• n.2+ years using Endevor to manage and promote application programs, JCL, PROCS, and control statement

\n

• s.Experience with incident management/ticketing systems, preferably Cherwell Service Management or similar tool

\n

\n

s.