Quality Assurance Technician, IES Shopping

The IES (International Emerging Stores) Shopping team builds products and services that solve unique customer needs across Amazon's fastest growing emerging marketplaces — Brazil, Mexico, Australia, Singapore, Saudi Arabia, UAE, Turkey, Egypt, South Africa, India, and more. We are a multi-billion dollar business with huge potential to grow across trillion dollar markets.

If you are looking for an opportunity to test technology solutions that positively impact hundreds of millions of international customers, and relish large ownership and diverse technologies, join our team today!

As part of this team you will work to ensure our emerging stores are FAST and deliver the best shopping experience — across diverse , cultures, and emerging consumer behaviors. It's a great opportunity to test and enhance experiences for Mobile devices first. You will get the opportunity to work on Amazon Mobile Shopping App and almost all key pages on retail website building features and improving business metrics. You will leverage Gen AI to reimagine shopping experiences, personalize for multi-lingual nuances, and accelerate innovation at scale. You will be part of a team that obsesses about the performance of our customer's experience and enjoy flexibility to pursue what makes sense, working in a fast paced environment, always eager to take on big challenges.

Key job responsibilities
Execute & Validate
- Execute test cases. Write and maintain black box test cases with some guidance — including crafting effective prompts and evaluation criteria for Gen AI-powered features (LLM outputs, recommendations, conversational experiences).
- Drill down on ambiguous task requests (new features/use cases) into clear work instructions through first-pass execution or training from QA, helping the team start testing without hiccups.
- Reproduce errant product behavior to assist developers or other testers. Identify, track, and accurately report defects with good reproducible reports — steps to repro, logs, clear actual vs. expected results, and helpful title/summary. Verify fixed bugs are truly fixed.

Technical & Infrastructure
- Install and configure software, use debug settings. Gather logs, traces, and relevant artifacts to enrich bug reports when provided detailed instructions.
- Execute and verify results of existing automated tests. Manage and scale lab infrastructure based on project needs.
- Maintain basic understanding of the automation framework to initiate, manage, and maintain automation runs per defined schedule/SLA.

AI-Augmented Testing & Analysis
- Leverage Gen AI tools to accelerate test case , identify edge cases, and improve test coverage — while applying judgment to validate AI-suggested scenarios against real user behavior across emerging markets.
- Perform defect analysis and help prioritize/escalate issues within your scope. Analyze automation failures by isolating script vs. product failures.
- Give feedback on automation needs, coverage gaps, and quality of test instructions. Act as a catalyst for process sustenance and simplification.

Initiative & Simplification
- Develop simple tools/utilities (including AI-assisted ones) that improve project metrics — productivity, defect leakage, and quality in owned test areas.
- Identify repetitive workflows and propose simplification through scripting, AI-assisted triage, or process improvements.
- Help improve stakeholder communication processes — concise reporting, better signal-to-noise in status updates.