Regional Field Services Manager

Job DescriptionJob DescriptionDescription:

About Us

LayerZero Power Systems Inc. is a globally recognized leader in providing state-of-the-art power distribution solutions for critical industries. With a strong focus on reliability, innovation, and customer satisfaction, we deliver advanced power systems products that ensure uninterrupted and dependable power supply in mission-critical environments. Our customer base is comprised of companies in the data center (our main focus), financial, computer service provision, and semiconductor manufacturing sectors. LayerZero Power Systems is on a trajectory of sustained growth, with a loyal customer base of existing Fortune 100 customers and an expanding portfolio of new customers.

Position Description: Regional Field Services Manager

Reporting to the Vice President of Field Services, the Regional Service Manager is responsible for overseeing field service operations across a defined geographic region. This role is focused on safety and ensures timely, high-quality service delivery, manages technician performance, and drives customer satisfaction through operational excellence and team leadership.

Key Responsibilities:

• Ensure the safety of all employees and drives compliance with all safety and other company policies
• Lead and manage field service teams across multiple customer sites within the assigned region.
• Ensure service delivery meets company standards for safety, quality, and responsiveness.
• Monitor technician performance, conduct ride-alongs, and provide coaching and development.
• Coordinate with scheduling, logistics, and engineering to optimize resource allocation.
• Resolve customer issues and escalations with professionalism and urgency.
• Track and report regional KPIs including response time, first-time fix rate, and customer satisfaction.
• Support hiring, onboarding, and training of new field service personnel.
• Ensure compliance with OSHA, NFPA 70E, and company safety protocols.

Experience & Skills:

• 5+ years of experience in field service management, preferably in electrical or industrial systems.
• Strong leadership and team development skills.
• Proven ability to manage remote teams and multi-site operations.
• Familiarity with service management software and CRM tools.
• Willingness to travel regularly within the assigned region.

Performance Indicators:

• Regional service delivery metrics (response time, completion rate)
• Technician productivity and retention
• Customer satisfaction and issue resolution
• Safety compliance and incident reduction

Education:

• Bachelor’s degree in Engineering, Business, or related field

Location:

• Multi-site or Remote with Travel

What We Offer:

• Competitive pay with performance incentives
• 100% company-paid medical, dental, and vision
• 401(k) with company match
• 3 weeks PTO, 8 paid holidays, and 2 floating holidays

Why You Will Love Working with Us:

• Impact: Develop your skills and expertise in a rapidly growing industry, with your work directly influencing the success of mission-critical projects.
• Innovation: Immerse yourself in an environment that celebrates forward-thinking and continuous improvement.
• Collaborative spirit: Work closely with engineers, marketers, and other professionals to bring ideas to life.
• Grow with us: We are committed to your personal and professional development, offering endless opportunities to improve your skills and advance your career

Salary Description:

$115,000 to $160,000 per year

At LayerZero, we are proud to be an Equal Opportunity Employer. We welcome and celebrate , and we are committed to creating an inclusive environment for all employees.

Requirements: