Senior Manager, Event Programs, Customer Engagement Programs

Lead a team of event program managers responsible for delivering specific event workstreams or regional programs within AWS's event portfolio. This role requires both strategic vision and operational excellence, as you'll manage the successful execution of assigned programs while developing and leading a high-performing team. You will be accountable for program delivery that aligns with global standards while meeting regional or specialized program needs across different event-specific disciplines (content, operations, platform, audience programs).

Key job responsibilities
Strategic Program Management

Own and drive execution of assigned event programs (examples: regional Summits, content workstreams, specialized audience programs)
Lead a team of event program managers and associates across various event disciplines
Develop comprehensive program strategies aligned with business objectives
Create and maintain program roadmaps with clear milestones and deliverables
Drive innovation in program execution and delivery methods
Team Leadership & Development

Build and manage high-performing teams across program workstreams
Lead teams during onsite event execution, ensuring excellence across all program elements
Provide structured mentorship and career development opportunities
Establish team goals and performance metrics
Manage resource allocation and team capacity
Create development plans and growth opportunities for team members
Operational Excellence

Design and implement scalable operational frameworks
Drive continuous improvement in program execution
Develop measurement frameworks to track and report on program performance
Create and maintain program documentation and best practices
Lead process standardization initiatives
Oversee onsite program delivery across multiple concurrent workstreams
Stakeholder Management

Build and maintain strong relationships with senior stakeholders
Create alignment across diverse stakeholder groups
Partner with regional or functional teams while maintaining global consistency
Present program status and recommendations to leadership
Manage critical stakeholder relationships during live events

mpact & Scope

Lead teams responsible for delivering key components of AWS's event portfolio
Drive operational excellence in program execution
Develop future leaders in the organization
Influence program strategy and innovation
Ensure successful delivery of complex, multi-workstream events

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
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Work/Life Balance
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Inclusive Team Culture

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Mentorship & Career Growth
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