Sales Manager, Amazon Business, Amazon Business 3rd Party

Amazon Business is seeking a dynamic and motivated Sales Manager to lead the Seller Assist Account Management team based in Costa Rica. This role drives Amazon Business revenue through feature adoption and seller engagement, managing 8+ direct reports who serve up to 3,500 managed sellers across the US marketplace.
You will be responsible for leading your team to accelerate Amazon Business Feature Adoption (ABFA), drive Managed Business Development Growth Value (BDGV%), and deliver measurable seller success through strategic insights, data-driven coaching, and high operational standards. This requires balancing strategic leadership with hands-on operational execution in a remote/distributed team environment, collaborating across time zones with US-based leadership.
You will lead Account Managers to influence Selling Partners by exploring innovative ways to identify and execute improvements across selection, merchandising, pricing, fulfillment, and B2B feature adoption. You will partner cross-functionally with DEX, Integrations, Pricing, B2B Ads, Selection, Operations, and LCT teams to drive results. Additionally, you will use analysis, reporting, modeling, and forecasting skills to make critical business decisions and influence key internal and external stakeholders. You will identify gaps between teams, processes, and plans, and demonstrate good judgment in how and when to escalate.

Key job responsibilities
A successful candidate will have the skills and passion to drive Selling Partner business growth and deliver a positive experience with our program. Key responsibilities include but are not limited to:
● Team Leadership & Development: Hire, onboard, and develop Account Managers, building a high-performing bilingual team (English/Spanish). Coach through customized 1:1 approaches that promote self-awareness, emotional intelligence, and career growth. Manage underperformers through clear accountability standards and focus plans.
● Performance Management: Create and maintain data-driven performance tracking frameworks (WoW, monthly, quarterly) across key metrics including Managed BDGV%, ABFA%, and seller conversion rates. Translate complex data into actionable coaching insights with weekly visibility to leadership.
● Amazon Business Feature Adoption (ABFA): Develop and execute go-to-market strategies, SOPs, and training materials for B2B feature sets (pricing, fulfillment, selection, credentials). Establish and maintain ABFA reporting frameworks used across AB3P Sales teams.
● Cross-Functional Collaboration: Partner with Marketing, Operations, Product, and Sales teams to drive seller success. Influence without direct authority across organizational boundaries. Participate in OP planning discussions and support metric proposals for organizational goals.
● Operational Excellence & Financial Acumen: Manage team budgets, expenses, and financial controls. Identify and implement process efficiencies and cost savings while maintaining quality. Streamline or eliminate excess processes and reduce dependencies that stifle innovation or cause seller dissatisfaction.
● Executive Communication: Present business reviews and data-driven recommendations to L6/L7 leadership. Produce written narratives aligned with Amazon standards (pyramid principle, SCQA framework, active voice, concise ).
● Innovation & Automation: Leverage AI and automation tools to drive team efficiency and scale operations. Champion technology-driven solutions to improve seller engagement and team productivity.

About the team
Come be a part of a rapidly expanding $25 billion-dollar global business. At Amazon Business, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations re-imagine buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes, unlocking our potential worldwide.
Amazon Business (AB) teams are disrupting the status quo of Business to Business (B2B) by delivering new, efficient purchasing solutions to individual proprietors, to small-medium businesses, to large global organizations (and everything in between). Within AB, the AB Third Party (AB3P) Seller Marketplace is a multi-billion dollar P&L connecting business customers with third party sellers globally and relentlessly innovating across a broad spectrum of functions including expanding our selection, building B2B-specific features, offering everyday low prices, improving world-class delivery, and setting up our sellers for success.