Senior Customer Engineering Manager

Job Description

Key Responsibilities

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Technical Execution & Project Leadership

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• Technical Authority: Serve as the regional expert for Kirloskar Gensets, ensuring compliance with US/LATAM standards (EPA Tier 4 Final, UL, NFPA, IBC Seismic).

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• Engine & System Troubleshooting: Lead deep-dive root-cause analysis (RCA) for complex engine performance issues and genset failures. Act as the final escalation point for technical challenges involving combustion, fueling, and governor dynamics.

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• R&D Feedback Loop: Partner with India-based development teams to provide "Voice of the Customer" input for new engine development, including duty cycle analysis, transient response requirements, and Tier 4 Final optimization.

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• Solution Design: Lead the design of power solutions for the full spectrum of Data Centers (Hyperscale, Colo, Enterprise). Translate load requirements into engineering specifications.

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• BESS & EMS Orchestration: Size and integrate Battery Energy Storage Systems (BESS) and manage Energy Management Systems (EMS).

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• Acoustic & Sound Mitigation: Support the design/delivery of sound-attenuated enclosures (Level 1–3) to meet strict local noise ordinances.

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• Commissioning & Training: Lead Level 1–5 Commissioning (FAT/SAT/IST). Provide advanced technical training focusing on engine diagnostics and system optimization.

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Skills & Technical Mastery

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Education, Experience, and Tools

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• Education: Bachelor’s degree in Electrical or Mechanical Engineering.

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• Experience: 10+ years in Power Gen; proven track record in Engine Development/Testing (test cell experience ) and complex troubleshooting.

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• Technical Mastery: Deep expertise in engine combustion, fuel systems (Common Rail), turbocharger matching, and ECU calibration.

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• Controls Expertise: Deep understanding of engine-to-genset communication (CANbus, J1939), alternators, switchgear, ATS, and control systems (Deep Sea, Woodward, E-controls).

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• Tools & Software: Proficiency in CAD, Project Management software, and engine diagnostic/calibration tools.

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• Regulatory: Mastery of NEC, NFPA 110/855, and UL 2200/9540.

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Personal Attributes

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Behavioral Traits & Work Style

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• Analytical Detective: Thrives on deconstructing complex mechanical and electrical failures to find the root cause.

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• Cross-Cultural Diplomat: Able to facilitate seamless communication between diverse teams in the US and India.

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• Road Warrior: Willingness to travel 25–40% domestically and internationally (including South America and India).

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