Senior Emergency Communications Systems Engineer

Job DescriptionJob Description | SCOPE OF SERVICES: ·       
Deployment of and support for Emergency Communications network infrastructure including racking and cabling equipment.
·       Configure and test Emergency Communications network infrastructure.
·       Technical support for E911 and NG911 telephony and telecommunications systems and services associated with 911 call delivery to New York City’s Public Safety Answering Centers.
·       Technical support for Text-to-911 (TT911) services, including inbound and outbound SMS, MMS and RTT technology and services. ·       Technical support and oversight for vendor managed ESInet services and systems.
 ·       Technical support for Public Safety Unified Communications systems and services.
·       Technical support for all emergency point-to-point, alarm relays, automated inbound 911 relays, telematics and third-party 911 communications.
·       Triage and investigate incidents involving communication, infrastructure and service failures, including identifying root cause and remediation.
 ·       Technical support for 911 and TT911 test environments within the 911 lab, validate test cases and results.
 ·       Provide Emergency Communication technology asset management support and oversight.
·       Coordinate technology deployments with 911 Originating Service Providers, neighboring jurisdictions and Emergency Communications Relay Centers.
 ·       Oversight of vendors supporting emergency communications, telecommunications services, and infrastructure.
·       Perform data and performance analysis associated with communications services.
 | MANDATORY SKILLS/EXPERIENCE Note: Candidates who do not have the mandatory skills will not be considered
| ·       At least 12 years of experience working in a data center or in the field supporting related work.
 ·       8+ years of experience in network support, LAN/WAN troubleshooting.
·       8+ years of experience in communications routing, transport, and delivery (Wireline, Wireless and VoIP).
·       8+ experience using documentation tools (MS Excel, MS Visio, MS Word, Etc.).
 ·       Substantial knowledge of networking hardware and topologies.
·       Substantial knowledge of telecommunication cabling standards, ability to pull and terminate cabling in a variety of customer environments.
 ·       Substantial Knowledge of computing systems and hardware.
 ·       Experience with LEC circuits termination and turn-up.
·       Experience with Land-mobile-radio systems, P25 conventional and trunked networks.
·       Experience with call routing, selective routing, trunking, and location-based routing.
·       Ability to perform physical work related to the job.
 ·       Ability to follow detailed job documents.
·       Must be willing to travel within the NYC region to meet customer SLA’s.
·       Must be willing to work on-call, after hours and weekends when required.
 ·       Strong oral, written, and presentation skills; ability to communicate in a credible and confident manner in clear, concise

 | DESIRABLE SKILLS/EXPERIENCE: 
 | ·       Bachelor's degree from an accredited college in computer science or related area of study 
·       Experience with Emergency Communications infrastructure, systems, applications and related technologies
 ·       Experience with DMS and ACD systems
 ·       Experience with ANI / ALI services and functionality 
·       Experience with 9-1-1 Call Handling Systems 
·       Experience with NG9-1-1 ESINET call routing. 
·       Experience with SMS, RTT, TCC routing, SMS aggregation
 ·       Experience with third-party emergency communication system integrations 
·       Experience with GIS and location-based identification systems
 ·       Experience with 911 related TDOS and DDOS risk mitigation