Senior Helpdesk Engineer

Job Description

Job Title: Senior Helpdesk Engineer

Job Summary: Alsym Energy is looking for a self-driven, motivated engineer with a passion for supporting secure, scalable infrastructure while building their own technical skillset. Your goal in this role isn’t just to close tickets; it’s to empower our team as a productivity partner, ensuring our staff has seamless access to the tools and systems they need to innovate.

Reporting directly to the Head of IT, you will provide essential day-to-day user support and serve as the first line of support for the IT department. This is a unique opportunity to act as a technical advocate for our users while collaborating with senior staff on high-impact infrastructure projects

Industry Background: Energy storage is one of the fastest-growing sectors in the global energy economy, with annual stationary storage capacity additions projected to grow 23% per year from 2025 to 2035, driven by surging electricity demand from electrification, data centers, and AI infrastructure. Yet lithium-ion — the dominant technology — remains plagued by inherent flammability risks, high-profile fires that have eroded public trust, and fragile supply chains. Alsym Energy is developing non-flammable, high-performance sodium-ion batteries that solve these fundamental limitations to enable a new of safe and cost-effective energy storage based on globally abundant sodium.

Key Qualifications:

• Two or more years of hands on IT support experience
• At least one professional certification (e.g. CompTIA Network+ or Security+)
• Experience installing, configuring, maintaining, and troubleshooting Windows OS + macOS
• Experience with operational processes including ticketing, deployment workflows, process validation, daily tasks (working within an ITIL framework)
• Experience writing documentation to capture process and technology details for repeatable and deterministic high-quality results.
• Hands on experience assembling computer systems (desktop and servers), replacing/updating peripherals and connections.
• Understanding of IP networking and basic network configuration
• Understanding of Active Directory/Entra, including domain computer configuration and user configuration, security groups and distribution groups
• Ability to move and set up physical systems including computers, monitors, servers and other devices weighing upwards of 50lbs.

Roles & Responsibilities:

• Provide daily user centric onsite technology support to users to physical and virtual desktops, laptops, servers, mobile devices, applications, and conference AV equipment.
• Provision, configure and deploy desktops, laptops, and server systems.
• Build high-quality technical documentation and SOP’s. Execute, create and evolve standardized technology solutions and operating procedures.
• Collaborate with team members on projects and tasks
• Occasional night or weekend work for items that must occur outside of production hours

Prior exposure to the following is a plus:

• VMWare and/or Citrix environments.
• M365 environments including Entra, Intune, Exchange, and Sharepoint
• Hybrid infrastructure (Cloud and on prem)

Why Join Us?

At Alsym, we believe in equitable compensation and a healthy work-life balance. Beyond a competitive salary, we offer a benefits package designed to support you both inside and outside the office.

Perks & Lifestyle

• Prime Location: We are within easy walking distance of the train station.
• Commuter Friendly: Enjoy the convenience of free on-site parking.
• Health & Wellness: Stay active with access to our free on-site gym.
• Friday Fuel: We provide free lunch delivery every Friday to celebrate the end of the work week together.

Comprehensive Benefits

• Health & Dental: Premium insurance coverage through Blue Cross Blue Shield.
• Financial Future: Every employee is eligible for 401k plans and stock options.
• Time to Recharge: A flexible Paid Time Off (PTO) program to help you find your balance.
• Family & Security: Full eligibility for PFML (Paid Family and Medical Leave).

Our Commitment to You

We maintain a firm Anti-Harassment Policy that includes robust Diversity, , Equity, and Protections. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of , , , , , , age, marital status, veteran status, or status.

Note: A full, detailed listing of all benefits will be provided following a formal offer of employment.