Sr. Specialist, Work Authorization

Are you passionate about creating seamless work authorization processes and supporting employees through complex administrative challenges? Join our dynamic team and play a critical role in ensuring smooth onboarding and compliance for Amazon's corporate workforce.

You'll be the go-to expert who transforms complex work authorization procedures into streamlined, employee-friendly experiences. By leveraging your analytical skills and customer service expertise, you'll develop innovative solutions that simplify processes, reduce compliance risks, and enhance our team's operational effectiveness.

Key job responsibilities

• Act as a subject matter expert for candidates, employees and business partners in the USA and respond to customer queries within SLA.
• Create and improve standard operating procedures.
• Manage new work customer intakes from various business stakeholders.
• Operate and improve standard operating procedures to deliver new hire compliance defect reduction.
• Operate and improve standard procedures to deliver an improved employee experience.

A day in the life
Your day will be filled with meaningful interactions and strategic problem-solving. You'll collaborate with business partners, investigate nuanced work authorization scenarios, and develop clear, comprehensive procedures that support our global workforce. Each challenge you tackle directly impacts employee experiences and organizational efficiency.

About the team
We are a dedicated group of professionals committed to creating supportive, efficient work environments. Our team focuses on developing robust processes that protect both our employees and the organization. We value collaboration, continuous improvement, and creating meaningful workplace solutions.
This role can be based out of Arlington, VA only.