Senior Manager, Design Engineering, Last Mile Design Engineering

Are you looking for a new challenge in a fast-paced, innovative organization? Do you have an obsession for customers and a strong interest in building advanced solutions? Do you have proven analytical capabilities, exceptional communication, project management skills, ability to root cause and permanently eliminate defects? We are looking for creative leaders with a passion for innovation, a knack for problem solving, and possess the ability to multi-task and thrive in a fast-paced environment.

Amazon operates a world-class network of delivery stations across the globe. The Amazon Logistics (AMZL) Team is responsible for the acquisition, design, construction, and management of all facilities in the Amazon Delivery Station Network. We are looking for a talented professional to join our North America AMZL Design Engineering Team who will support the expansion of AMZL’s Delivery Station Network in the U.S. This leader is customer focused, talented, and technically skilled with a strong record of delivery results, ownership, and having the maturity to lead and influence teams.

The Senior Manager will have a talent and passion for building and managing the delivery station designs for various portfolios within the North America region. Focus on mentoring and developing Design Engineers and CAD drafters towards efficient cost, efficiency, and design decisions. Establish long term sustainable design processes incorporating requirements, standards, review cycles, to meet business and customer demands ensuring the highest quality service to our operators. Internal customers and stakeholders include Safety, Topology, Capacity, Real Estate, Process Engineering, Pre-Construction and its Architects, and Launch Planning and Execution teams. A strong bias for action, strategic planning skills, quantitative analysis, and the ability to organize and deliver new initiatives involving leadership across cross-functional operations, technical, business, and external contracting teams is essential. This position will include regular direct communications with senior leaders in the company.

Key job responsibilities
- Responsible for the Delivery Station project designs from the time projects are selected to the successful launch for the Operations team to start delivering customer packages
- Responsible for managing a team of Design Engineers and CAD drafters to deliver timely and cost-effective designs for both interior and exterior flow of the Delivery Stations
- Responsible for determining needs for Design resources, hiring, developing, coaching, and mentoring of those resources to improve learning curves and contribution towards teams’ success
- Responsible for daily, weekly, quarterly plan of how Design resources are being utilized to meet and exceed the business needs within a region
- Responsible for the quality and the performance of the team meeting and exceeding design deliverables against daily, weekly, quarterly plans for the region
- Responsible for developing and enforcing company wide Delivery Station Design standards in collaboration with global design teams, Safety, Process Engineering, Material Handling Equipment, and Launch

- Reviews and intakes new expansion, retrofit, process improvement initiatives and opportunities to support associate and driver safety, quality, and productivity, and capacity increase for the delivery stations
- Leads solutions for recurring process issues and improvement projects within Design Engineering processes and facilitates new solution implementation and adoption across the Design teams

- Collaborates with partner and downstream customer teams on their feedback, challenges, lessons learned, best practices, including revisiting current standards, processes, and deliverables

- Collaborates with the technology and material handling teams to incorporate new technologies including equipment, robotics, conveyor systems, safety devices, etc.

- Identify and implement mechanisms across the larger team to increase scale, speed, and quality of designs

- Drive long term processes to enable critical milestone completions, mitigation steps to bring programs back on schedule, and escalating risks to leadership for direction and support

- Facilitate cross-functional reviews to collaborate on solutions for recurring and critical program defects

Ability to travel up to 50% of time throughout North America

A day in the life
The Sr. Manager prioritizes multiple strategic initiatives while reviewing key performance metrics across your programs. They lead a team, providing thoughtful guidance on technical standards and design implementations. The Sr. Manager dives deep into data analysis, translating complex insights into clear recommendations for cross-functional partners. They support continuous improvement through workshops to build consensus between engineering and business teams on new innovation initiatives, while bringing in emerging industry best practices. The Sr. Manager navigates ambiguous challenges that require both strategic thinking and hands-on problem-solving. Entrepreneurial drive is essential, identifying opportunities for improvement, developing independent solutions, and rallying resources to execute them. The Sr. Manager maintains initiative alignment with business objectives with agility, providing clear and objective results and recommendations.

About the team
The Last Mile Design Engineering team is laser focused on high-quality delivery, keeping our operations customer in mind with every step. We provide forward-thinking innovation solutions to maintain Amazon's reputation as the fastest, most reliable delivery company in the world. We collaborate across engineering disciplines to deploy best practices, and enjoy the challenge of complexity to provide robust support of our employees throughout the network. This team takes great pride in delivering smiles as consistently and frictionless as possible.