Senior Process Analyst

Job DescriptionJob DescriptionCompany Description

Mission Critical Group (MCG) is an end-to-end power solutions and services provider that accelerates time-to-power and delivers scalable, resilient infrastructure for mission critical environments. By integrating engineering, manufacturing, modular deployment, and lifecycle services under one platform, we streamline execution and bring complex projects online faster - without compromising performance. With more than 1.5 million square feet of U.S. manufacturing capacity, MCG supports data centers, power , healthcare, oil & gas, pharmaceuticals, semiconductors, and industrial facilities where uptime is non-negotiable. Mission Critical Group designs, manufactures and provides value-added services for customers requiring critical power solutions. Powering a new electric world for a brighter, more secure future.

Job Description

Turn complex operations into clear, scalable processes that actually work. Your work will directly impact how teams operate, how systems are adopted, and how effectively the organization scales. You’re not just documenting processes—you’re enabling execution.

If you’re the kind of person who can walk into a messy, cross-functional workflow and say, “Okay… let’s map this out,” this role was built for you.

As a Senior Process Analyst, you’ll sit at the intersection of operations, systems, and reality. Your job? Capture how work is truly getting done across manufacturing and customer success functions—and translate it into clear, actionable processes that teams can execute, scale, and improve.

You’ll partner closely with Business Process Owners, project teams, and functional leaders to document end-to-end workflows, support enterprise system implementations, and help ensure process changes actually stick.

This is a hands-on, high-impact role for someone who loves structure, collaboration, and making complexity manageable. 

What You’ll Do:

Process Analysis & Documentation

• Elicit and document current-state and future-state processes across Quality, Safety, Operations, Project Management, and support functions
• Create process flows, swim lane diagrams, decision trees, and requirements that reflect real-world execution
• Break down complex, multi-facility workflows into clear, implementable components
• Maintain process documentation repositories with strong version control and accessibility

Implementation & Enablement Support

• Translate business processes into functional requirements and use cases for systems like ERP, Wrike, Vault, CRM, and more
• Support UAT preparation, scenario validation, and feedback consolidation
• Partner with enablement teams to align process documentation with training, SOPs, and job aids
• Help teams understand roles, handoffs, and workflows during system and process transitions

Continuous Improvement

• Identify inefficiencies, gaps, and inconsistencies—and elevate improvement opportunities
• Support analysis of cycle time, rework, handoffs, and overall process performance
• Participate in post-implementation reviews to confirm changes are working as intended

Cross-Functional Collaboration

• Act as a neutral facilitator during discovery sessions and workshops
• Work closely with Operations, Quality, Safety, IT, Project Management, and enterprise teams
• Ensure documented processes align with what actually happens on the production floor

Please note this hybrid role can work from any of these locations: Harleysville, PA; Brookston, IN; Bethesda, MD; Belle Chasse, LA; Bay St. Louis, MS. It will require roughly 30% travel.

How You Work

• You take ownership and follow through
• You’re analytical but practical—you ground ideas in reality
• You’re comfortable influencing without authority
• You thrive in fast-paced, evolving environments
• You respect people, perspectives, and safety—always

Qualifications

• Bachelor’s degree in Business, Engineering, Operations, Information Systems, or equivalent experience
• 8+ years of experience in business process improvement or organizational transformation
• Strong experience documenting and analyzing enterprise-scale processes
• Experience supporting ERP, CRM, PLM, or workflow tools
• Advanced process mapping skills (swimlanes, SIPOC, value streams)
• Ability to translate ambiguity into clarity
• Excellent written, verbal, and stakeholder communication skills
• Manufacturing or operations environment experience, strongly
• Exposure to multi-facility or complex order management environments,
• Proficiency with Excel, PowerPoint, Visio (or similar tools)

Work Environment & Travel

• Flexible remote work with ~30% travel to manufacturing facilities
• Frequent time on the production floor for observation and collaboration
• Ability to move throughout plant environments and lift up to 25 lbs (OSHA-compliant)

Additional Information

A Note to our Recruitment Partners: We really appreciate the interest, but MCG currently manages hiring through our internal team. We love getting to know our candidates directly! Because of this, we don’t accept unsolicited resumes from agencies at this time. If we ever need an extra hand, we’ll be sure to reach out to the community. Thanks for understanding!

MCG is an equal opportunity employer prohibiting discrimination based on , , creed, , , marital status, physical or mental , and any other protected classes stated by applicable federal and state laws. MCG is committed to providing equal employment opportunities to qualified individuals with disabilities and to act in accordance with regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC).