Risk Manager II, Relay Product Excellence

Have you ever thought about what it takes to detect and prevent fraudulent transactions to ensure the hundreds of millions of Amazon packages are received on time by our customers? What kinds of products and systems would you build to maximize customer satisfaction? Amazon is seeking a Risk Manager team leader who is passionate about protecting Customers and can thrive working across a diverse, global team.

The Relay Product Excellence (RPE) in TTS (Transportation Technology and Services) is constantly innovating new ways of identifying bad actors in our network to deliver the next of fraud prevention solutions for our Customers. We hold high standards for our solutions and the services we deliver: our systems are highly secure, highly reliable, highly available, all while functioning at massive scale and delivering industry leading precision; our employees are intelligent, passionate about protecting Customers, and fun to work with.

You will lead a team of Risk Specialists responsible for analyzing and identifying specific instances of risk, broader risk trends and points of customer friction, as well as developing scalable solutions for prevention. You will need to collaborate effectively with cross-functional teams worldwide and within Middle Mile Transportation Technology to solve problems, create operational efficiencies, and deliver successfully against high organizational standards. You should be able to apply a breadth of tools, data sources, and analytical techniques to answer a wide range of high-impact business questions and proactively present new insights in concise and effective manner. You will work directly with partners in engineering and machine learning provide feedback that will help improve tools and revise risk models.

Key job responsibilities
Key job responsibilities
• Lead a team of Risk Specialists responsible for protecting Amazon and our customers from transportation related fraud, misuse, and abuse worldwide
• Support process improvement, automation, and control implementation projects
• Drive the standardization and documentation of processes, risks, and controls and work with owners to assign accountability
• Partner across product teams to apply new technologies to your program area