Senior Solutions Engineer
Job DescriptionJob Description
Summary of Position:
The Senior Solutions Engineer provides Data Center Solutions for local and global companies. This role works to build and deliver customized scalable solutions based on the Microsoft System Center enterprise platforms. The Senior Solutions Engineer will design, install, and configure server and desktop infrastructures; implement enterprise technology infrastructures; and develop operational solutions for customers based on best practices.
Essential Functions:
• Act as primary technical point of contact (POC) for the customer and Project Management staff during the implementation process for complex implementations.
• Proactively assist customers with technical issues that may arise with their solution implementations.
• Troubleshoot and perform root cause analysis.
• Identify and provide timely workarounds and solutions when possible, to meet customer’s business needs
• Reproduce in house when possible and file engineering tickets. Work with engineering and product management to prioritize as customer advocate to get resolutions in next release. When possible, analyze code and participate in engineering processes to develop and deploy defect fixes as service packs/hotfixes
• Constantly stay ahead in communicating with customers. Manage expectations properly to avoid escalations. Be a strong voice of customers during engineering planning
• Assist through release cycles in testing new features, enhancements and defect fixes. Provide backup to DevOps during release days to handle any incoming issues as the release rolls out to the field
• Assist client services teams with technical solutions in new client implementations
• Participate as key technical lead in offerings to customers that may include minor product enhancements or report development
• Design, install, and configure server and desktop infrastructures; implement enterprise technology infrastructures; and develop operational solutions
• Lead in articulating and validating of product defects and enhancement and participate in prioritization of these items.
• Act as a liaison between departments for custom work, defects and enhancement requests. Participate in cross functional meeting between IT, Product Management and Client Support
• Architect data management solutions based on customer needs and Denali products
• Evaluate and pilot deployment of new network infrastructure, product and features
• Architect solution design and implement Infrastructure project
Competencies:
1. Ensures Accountability
2. Tech Savvy
3. Communicates Effectively
4. Drives Results
5. Customer Focus
6. Resourcefulness
7. Values
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee in this position frequently communicates with other co-workers/clients who have inquiries about the various projects and other needs. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position 75% of the time. The employee in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operate a computer and office machinery such as a calculator, keyboard, copy machine and printer. Frequently moves boxes with equipment weighing up to 25lbs across the building and/or to other offsite buildings for various project needs.
Required Education and Experience:
Bachelor's Degree 7+ years of experience
Qualifications:
• 5 to 10 years working in an IT field
• 2 to 5 years working in consulting
• Advanced Skills in Management Pack Authoring
• Technical knowledge and design/implementation experience required in two or more of the products and solutions below:
o System Center Service Manager (SCSM)
o System Center Operations Manager (SCOM)
o System Center Configuration Manager (SCCM)
o System Center Orchestrator (SCO)
• Up to date certifications in relevant technology : Microsoft Certified IT Professional (MCITP), Microsoft Certified System Engineer (MCSE), Microsoft Certified Technology Specialist (MCTS)
• Customer Service above all
• Demonstrated ability to understand a customer's needs
• Experience in developing technical requirements based on business goals and objectives
• Demonstrated project experience with regard to estimates, planning and deliverables
AAP/EEO Statement:
3MD Inc. is an equal opportunity employer and does not discriminate based on gender, , age, and color, , marital status, , , sexual , gender or expression, veteran status or any other category that is protected by applicable law.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.