Service Coordination Supervisor

Job DescriptionJob Description

Service Coordination Supervisor Opportunity Summary:

The Service Coordination Supervisor is responsible for directing and guiding all activities of service jobs to ensure appropriate quantity and quality of unit, engine, and/or equipment repairs. Work directly with customers, in person or on the phone, in concert with technicians to maximize sales opportunities and ensure all work scheduled is performed safely and to the customer's satisfaction.

Job Duties:

• Oversees the daily functioning of the field service department by assigning technicians to incoming jobs based on skills, abilities, and availability. Monitors the ongoing status of all jobs being performed in the field or in the shop to ensure that problems are dealt with efficiently.
• Communicates with customers, either by phone or in person, to determine customers' concerns, problems, or needs- present and future- while maintaining a high degree of professionalism.
• Builds and maintains customer relationships.
• Monitors individual efficiencies of all technicians for problem areas, counseling them regularly to remove obstacles to improved performance and personal growth.
• Maintains detailed status reports on the computer on all open jobs to facilitate communication between W. W. Williams and the customer and between various technicians that may work on the same job.
• Investigates in advance of a repair by using the manufacturers' computer systems whether a product is under warranty coverage, and/or during the repair, whether the type of failure will be covered by the manufacturer under their warranty provisions.
• Initiates work orders in the computer by gathering important details regarding the customer and the equipment being serviced, including warranty and/or billing information, and developing the customer complaint to aid in diagnosis.
• Stays in close contact with customers during the transaction and documents all communications with the customer including price quotes, authorizations received, payment terms, and special customer requests.
• Ensures all services are accurately invoiced and customer payments in any of the acceptable forms, assuring that credit and warranty policies are followed, and are fully applied.

Work Experience & Qualifications:

• Associate degree or equivalent from a two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
• Strong written and verbal communication skills.
• Strong customer service skills.
• Computer and software skills including Microsoft Office Suite.

Employee Rewards and Benefits:

• 8 Paid Holidays & 1 Paid Wellness Day
• Paid time off
• Employee Referral Bonus Program
• Medical, Dental, and Vision Insurance
• 401k with a Company Match
• Company Paid Training
• Growth and Leadership Opportunities

About the Company:

W.W.Williams was founded in Columbus, Ohio, in 1912. Today The W.W. WilliamsCompanies have a broad portfolio of businesses located throughout the U.S. andMexico. The W.W. Williams Companies include CT Power and Guaranteed TruckService. W.W. Williams offers a full range of industry-leading products, whileproviding technical/mechanical service and repair, remanufacturing andwarehouse/supply chain management solutions to a varied customer base. Ourproducts and services include diesel engines, transmissions, heavy duty truckrepair, transport refrigeration, power and third-party supply chainlogistics services. Our customers include on-highway truck fleets, off-highwayequipment users, data centers, hospitals, Department of Defense OEMs, vehicleOEMs, U.S. Military and boat owners to name a few.

Whatbegan as a small family-owned business has evolved into one of the nation'smost diversified solutions provider. We are relentlessly dedicated to helpingour customers achieve maximum up time. From single trucking to cranes to fleetmanagement to power generators to military and commercial packaging - considerit done.

Weare Genuine. Honest. Passionate. That's not a slogan, it's a mantra. Everyonewho wears the W.W. Williams name - from service technicians to advisors tobusiness executives - is committed to getting the job done right, the firsttime around. Our people are our greatest assets; we support our team withaccess to world class training and development opportunities. It's this levelof investment and care that matters to customers, giving you peace of mind thatyour fleet is in the right hands.

W.W.Williams is one of the nations largest sales and service networks ofindustrial power products. With multiple locations across the US and Mexico, weare dedicated to providing highly professional service and strong relationshipswith our customers.

Joinus for a career where you'll grow both personally and professionally in awelcoming, diverse, and inclusive environment.

Competitivewages and benefits. AAP/EPE/M/F/Vets/Disabled, DFWP