Service Delivery Manager

Job Description

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Service Delivery Manager - Data Centre Services

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Location: London (Hybrid - 3 days per week on site)
Salary: Up to £65,000 per annum

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We're working in partnership with a prominent Data Centre Owner and Operator to recruit a Client Delivery Executive. This is a vital role responsible for ensuring day-to-day service excellence and maintaining strong client relationships across their London operations. This is a fantastic opportunity to join a well-established business at the heart of the UK's digital infrastructure sector.

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This is a brilliant opportunity for someone with a background in order management, client relationship management, and service delivery - all forming part of the business-as-usual responsibilities that keep customers happy and services running seamlessly.

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Responsibilities:

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• Act as the primary point of contact for clients, ensuring consistent and professional service delivery

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• Manage the full lifecycle of client orders, from initiation through to completion

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• Maintain strong, trusted relationships with enterprise customers

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• Collaborate with internal teams to ensure SLAs are met and exceeded

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• Proactively identify ways to enhance service quality and client experience

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Experience required:

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• Experience in a Service Delivery Manager or Client Delivery role

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• Solid understanding of order management and client engagement within a technical or infrastructure-led environment

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• Excellent communication and stakeholder management skills

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• A proactive, customer-focused approach

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• Must be eligible for SC (Security Check) clearance

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Hybrid working model: 3 days per week on site in London

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Competitive salary up to £65,000

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Must be eligible to work in the UK

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