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Service Delivery Manager

Job Description

Who We Are 

SureLock Technology has grown through one simple belief, invest in people, and everything else follows. Our team is the heartbeat of our success. As we’ve expanded our technical capabilities and embraced emerging technologies, one thing has never changed, our commitment to the people behind it all.

 

We prioritize continuous learning and a collaborative culture where people feel supported and inspired to do their best work. Our customers feel that energy too, which is why they keep coming back. 

If you’re someone who takes pride in creating order out of complexity, empowering teams, and delivering experiences customers rave about, then you’ll feel right at home here. 

 

About the Role 

The Service Delivery Manager ensures our services are delivered smoothly, consistently, and with genuine care. You’ll lead our delivery teams as you guide customers through technical engagements, shaping the processes that keep operations running at a high level. 

The Service Delivery Manager is an in-house, on-site role with SureLock. Residing within 25 miles of Buford, GA or the following areas is highly : Lawrenceville, Duluth, Gainsville, etc.

This role is all about aligning people, priorities, communication, and expectations so every customer interaction is seamless and every project lands exactly as expected. 

 

What You’ll Do 

  • Coach, mentor, and support engineers and delivery staff in a way that brings out their best 
  • Foster a team culture centered on company values  
  • Set clear expectations, celebrate wins, and ensure everyone knows how their work contributes to bigger goals 
  • Develop delivery plans that support company objectives and create predictable, high-quality outcomes 
  • Stay curious about emerging technologies, customer needs, and industry trends to keep our services forward-thinking 
  • Serve as a trusted partner to customers, translating their goals into practical, actionable delivery plans 
  • Build long-term relationships based on trust, transparency, and consistent follow-through 
  • Facilitate communication between customers and internal teams so nothing slips through the cracks 
  • Manage the full lifecycle of IT projects from kickoff to post-implementation review 
  • Track timelines, budgets, risks, and quality standards to ensure projects land exactly where they should 
  • Partner with sales and engineering to ensure proper scoping, planning, and handoffs during every engagement 
  • Maintain delivery standards, processes, and best practices that support predictable excellence 
  • Introduce tools, workflows, and efficiencies that help the team move faster and smarter 
  • Conduct service reviews to identify patterns, opportunities, and places where we can elevate the customer experience 

 

What You’ll Bring 

  • Bachelor’s degree in IT, Computer Science, Business, or related field (Master’s a plus) or equivalent experience. 
  • Experience successfully leading delivery or professional services teams in a fast-paced IT services environment 
  • Demonstrated experience delivering technical infrastructure projects, including network and data center implementations, from planning through close-out.
  • Strong background in enterprise networking, including wired switching/routing and wireless architectures (Aruba, Cisco, Mist, or equivalent platforms).
  • Proficiency with server, virtualization, and hyper-converged environments such as VMware, Nutanix, or similar technologies.
  • Working knowledge of enterprise security technologies, including firewalls, VPNs, authentication systems, and best practices for securing network and server environments.
  • Experience managing IT service operations, including help desk teams, ticket workflows, escalations, and adherence to SLAs.
  • A leadership style that drives accountability and clear communication 
  • Demonstrated ability to develop, foster, and maintain strong customer relationships 
  • A track record of managing complex technology projects with clarity and consistency 
  • PMP or similar certification is a plus. 
  • Existing relationships in the channel services community are a bonus but not required. 

 

What It’s Like to Work Here 

We’re a team that shows up with intention every single day. Our culture reflects four guiding values that shape how we lead, collaborate, and serve: 

  • Proactive Ingenuity – Our team is forward thinking and resourceful. We regularly solve problems before they surface, and we encourage fresh ideas that keep us ahead of the curve. 
  • Positive Team Harmony – We work together with respect, energy, and a genuine desire to lift each other up. Everyone’s contribution matters, and everyone has a place here. Protecting our culture with positivity has helped us scale and attract partners who want to work with us. 
  • Relentless Commitment – We follow through and take pride in delivering excellence no matter the challenge. Good enough is never our standard. 
  • Trusted Reliability – Our clients and teammates know they can count on us. We communicate clearly, own our responsibilities, and build confidence through consistent actions. 

At SureLock, we’re not just looking for someone who can perform the tasks of the job. We’re looking for someone who embodies these values and is excited to shape how our customers experience us and how our teams experience their work every day. We want team member who are “all in.” 

 

Why Join SureLock Technology? 

SureLock has grown from $200K in revenue in 2019 to a projected $26M in 2025, and we’re still accelerating. We are a multi-year Inc. 5000 honoree with a culture grounded in our values and a deep commitment to excellence. You’ll step into a pivotal leadership position at a defining moment in our expansion. And you’ll collaborate with a passionate, highly engaged team. Within this team, you’ll play a meaningful role in shaping the future of IT solutions in the Southeast and beyond. 

Compensation: 

Salary: $85,000 - $90,000 

Ready to Explore This Opportunity? 

We’d love to connect with you. 

Please send the following to hr@surelocktechnology.com: 

  • Your resume 
  • A cover letter sharing why you want to work with us specifically and answers to the following short questions: 

-How does this role align with your goals 

-Do you drive the speed limit? 

 

* Applications without a cover letter will not be considered. 

* Applications only submitted via LinkedIn could be missed, so please make sure you apply through the email address above.