Service Engineer

Job DescriptionJob Description

Work location: Ellendale, ND
Work hours: 8-5 Mon-Fri, occasionally need to support different shift hours and on call.
On Call: Yes
Extension: Yes
Contract to Hire: Possible
Travel: No

US Citizenship Required: Yes

Job Description:
Job Posting Title: On-Site Service Engineer AI Data Center
is seeking an experienced On-Site Service Engineer (OSE) to support enterprise data center and server environments, including next- AI platforms. This is a hands-on, customer-facing role focused on maintaining uptime, resolving complex hardware issues, and delivering outstanding on-site service. Prior AI experience is not requiredstrong data center and server fundamentals are what matter most.

What Youll Do:
Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime
Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates
Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate
Support both reactive and preventive maintenance following established procedures
Collaborate with internal teams and customers during service events to ensure clear communication and resolution
Document work performed and contribute to shared knowledge and best practices
Participate in on-call rotations and support extended coverage when needed

What You Bring:
Experience supporting servers or data center hardware in a field, enterprise, or customer-facing environment
Hands-on skills with server components (CPU, memory, power supplies, GPUs, etc.)
Familiarity with Linux or similar operating systems
Strong troubleshooting and problem-solving abilities
Comfortable working independently on-site and communicating clearly with customers
Willingness to learn and support emerging technologies, including AI platforms

Qualifications:
35+ years of experience in technical support, field service, or data center roles
Associate or Bachelors degree in IT or related field (or equivalent experience)
Dell or other vendor certifications are a plus, but not required
Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on-call schedules

Please note that the clients will be using the below criteria to evaluate the candidates.
Please keep this in mind while you are screening your candidates.

Candidate Evaluation Checklist:
Proximity & Availability
Candidate lives locally (within 1545 minutes of the work site)
Comfortable with daily commute
Willing to work shifts and be on-call

Technical Ability:
Hands-on experience with server hardware (CPU, memory, power supply, GPU replacements, server builds)
Experience with server swaps and deployments
Experience replacing server components (CPUs, memory, power supplies, GPUs, full server replacements)
Experience with water cooling servers (desirable, not required)
Familiarity with Linux
Has built PCs
Follows provided Plan of Action (POA) from support
Stays current with technology (reading, company announcements, continuous learning)
Can handle the physical demands of the job

Documentation:
Provides real-time, detailed documentation
Demonstrates good documentation habits
Has experience in documentation

Communication & Team Fit:
Communicates clearly, directly, and proactively
Is personable and articulate
Provides detailed examples
Works well in a team and maintains a positive attitude
Does not require excessive prompting or give elusive answers

Work Ethic & Prioritization:
Demonstrates strong work ethic and accountability
Can prioritize tasks based on severity and customer demand
Shows initiative and thrives in fast-paced, critical environments
No periods of inactivity, lack of initiative, or difficulty handling pressure

Security & Clearance:
U.S. citizenship/ Canada
Work Permit/Labor Visa/PR/ Green Card - Eligible to work for the length of the contract (Canada only)
Ability and willingness to obtain (or having held) a security clearance

Decision Outcomes:
Meets all criteria above and is recommended to move forward
If not aligned with priorities, or concerns exist about communication, initiative, or work ethic, not recommended