Sr. Cloud Operations Engineer

Job DescriptionJob Description

We're seeking a Senior Cloud Operations Engineer to join our Infrastructure Engineering team. You'll architect and maintain our hybrid cloud platform, working at the intersection of traditional infrastructure and modern cloud- solutions. This role combines hands-on technical work with strategic infrastructure design, directly impacting platform reliability for our customers.

What You'll Do

Lead hybrid cloud initiatives

• Architect and deploy our OpenStack hybrid cloud environment, defining standards and best practices for the platform
• Design and optimize our AWS and Azure infrastructure to support growing scale and reliability requirements

Drive platform reliability

• Collaborate with Development, Network, and Voice Engineering teams to maintain Five 9’s platform availability
• Design and implement monitoring, alerting, and observability solutions that proactively identify issues before they impact customers
• Own production system performance, ensuring SLA requirements are consistently met

Build automation and infrastructure as code

• Create self-service tools and automation that empower development and operation teams to move faster safely
• Maintain version-controlled infrastructure across our multi-cloud environment using modern IaC practices
• Develop CI/CD pipelines that enable reliable, repeatable deployments

Provide technical leadership

• Evaluate emerging technologies and recommend solutions that balance innovation with operational stability
• Mentor team members on cloud architecture patterns and operational best practices
• Participate in on-call rotation

What You Bring

Required Experience:

• 5+ years deploying and supporting cloud infrastructure (public and private cloud)
• Deep Linux systems expertise with strong troubleshooting skills
• Proven experience designing highly available, scalable distributed systems
• Hands-on proficiency with Infrastructure as Code tools (Terraform, Ansible, CloudFormation, or similar)
• Solid automation and scripting skills (Python, Java, or similar)
• OpenStack deployment and management (Kayobe experience a plus)
• Track record of implementing effective monitoring and logging solutions
• Strong collaboration and communication skills - you can explain complex technical concepts clearly

Experience:

• Multi-cloud architecture (AWS and Azure)
• Configuration management tools (Puppet )
• Virtualization technologies (KVM, EC2)
• Container orchestration (Kubernetes, ECS)
• CI/CD platforms and best practices
• GitHub advanced features (Actions, Copilot, GHAS)
• Data Center management

What We Value

• High integrity and accountability - you own outcomes, not just tasks
• Collaborative mindset - our best solutions come from working together
• Curiosity and continuous learning - you experiment with new technologies and share what you learn
• Positive, solutions-oriented attitude - you see challenges as opportunities