Sr Infrastructure Engineer ITIF01

Job DescriptionJob Description

For over 30 years, Sentinel Offender Services has provided community-based, offender-funded monitoring services across North America. Working with law enforcement, community corrections agencies and the court system, we provide customized offender management solutions that help to reduce recidivism and improve reentry success. These solutions combine electronic monitoring technology, alcohol and substance abuse testing, and community-based offender management programs.

We are seeking an experienced Senior Infrastructure Engineer to manage and maintain our diverse technology infrastructure. This includes corporate IT systems, Office 365, infrastructure running at datacenters, and Oracle Cloud Infrastructure (OCI) environments.

The ideal candidate is a versatile professional with hands-on experience across networking, security, and infrastructure administration for corporate, data center, and cloud environments.

Pay: $135,000/yr

Schedule: TBD

Essential Functions

Cross-Platform Responsibilities

· Ensure seamless integration between cloud, datacenter, and corporate environments

· Implement and maintain hybrid connectivity solutions (VPN, FastConnect etc.)

· Establish consistent security policies across all infrastructure domains

· Develop and maintain comprehensive documentation for all systems

· Participate in on-call rotation for critical infrastructure support

· Collaborate with development teams to support SaaS application infrastructure requirements

· Conduct regular security audits and vulnerability assessments

· Manage vendor relationships and support contracts

· Own the preparation of infrastructure and security documentation, ensuring timely and accurate responses to RFPs and other business requests.

Datacenter Systems Administration

· Manage physical and virtual servers in our on-premises datacenter environment

· Maintain VMware vSphere, Hyper-V, or other virtualization platforms

· Administer storage systems including SAN/NAS infrastructure

· Monitor and maintain datacenter networking equipment and connectivity

· Perform regular system updates, patches, and firmware upgrades

· Implement and maintain datacenter backup and recovery procedures

· Manage datacenter environmental monitoring and capacity planning

Corporate Infrastructure Administration

· Administer Active Directory domain controllers, group policies, and user management

· Manage corporate network infrastructure including switches, routers, and firewalls

· Implement and maintain network security measures including VPNs, firewall rules, and intrusion detection

· Configure and support corporate WiFi infrastructure and guest access

· Manage DNS, DHCP, and other core network services

· Administer endpoint management and security solutions

· Support corporate email, collaboration tools, and productivity applications

Cloud Infrastructure Management (Oracle Cloud (OCI) and Amazon Web Services (AWS))

· Administer and optimize infrastructure needed for SaaS platform hosted on Oracle Cloud Infrastructure (OCI) and AWS.

· Manage OCI and AWS compute instances, storage, networking, and database services

· Monitor cloud resource utilization and implement cost optimization strategies

· Configure and maintain OCI & AWS security features including IAM policies, security lists, and network security groups

· Implement and manage backup, disaster recovery, and business continuity solutions in OCI and AWS.

· Automate cloud operations using OCI CLI, Terraform, or other infrastructure-as-code tools

· Troubleshoot performance issues and optimize cloud application delivery

Requirements

· 5 years of experience in all essential functions or equivalent.

Desired Experience and Technical competencies

· VMware Administration

· Fortinet Administration

· Linux Administration

· Windows Server administration

· Microsoft 365 Administration

· OCI Administration

· AWS Administration

· VPN Administration

· IPsec Administration

· Business Continuity experience including Backups and Disaster Recovery

· Veeam Backup & Replication Administration

Job Expectations

· Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.

· Customer Service - Manages difficult customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.

· Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

· Teamwork - Balances team and individual responsibilities.

· Ethics - Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

· Judgment - Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

· Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

· Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

· Dependability - Takes responsibility for own actions; Keeps commitments.

· Innovation -Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas.

Equipment Used

· Desktop or laptop computer and Smartphone.

Physical Requirements + Work Environment

· The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is regularly required to use hands to grasp objects or to manipulate computer keyboard and reach with hands and arms. The employee is occasionally required to stand and walk. The employee may occasionally lift and/or move up to 25 lbs. Specific vision abilities required by this job include close and distance vision.

· The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sentinel Offender Services is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived , , creed, , , ancestry, citizenship status, , sex or (including , childbirth and -related conditions), or expression (including transgender status), , marital status, military service and veteran status, physical or mental , genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Sentinel Offender Services management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.