Startups NAMER Operations Leader

AWS is seeking a Startups Operations Leader to lead the NAMER Startups Operations team. This position will be responsible for continuously evolving forecasting models, analyzing historic results, and making business recommendations to senior management based on those analyses—all in an environment of rapid growth and increasing complexity. Working closely with NAMER Startups Sales leadership, you will develop, implement, and manage the business processes, systems, reports, and strategies that optimize business functions to meet organizational goals and initiatives.

As a trusted advisor to the NAMER Startups General Manager and Leadership, you will leverage data and analysis to scale the business and drive incubation and growth for some of the newest and most innovative offerings in the AWS portfolio. As a member of the Global Startups Operations Leadership Team, you will influence global direction and strategy while ensuring consistency in execution. You will drive improvements to the reporting tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data. This position manages the administration and execution of the team's revenue and non-revenue targets, measurement of goal attainment, and proposing improvements to increase business effectiveness in driving desired results. You will be responsible for managing the rhythm of business activities including Weekly Business Reviews, Monthly Business Reviews, Quarterly Business Reviews, and other cadenced reporting and metrics, as well as driving annual planning for the NAMER Startups business. A key focus area includes implementing AI-driven solutions both within the NAMER Startups field and operations teams.

A key responsibility includes building and managing a high-performing team of operations professionals, while leading through influence across other operational teams including Business Insights and Field Enablement to drive alignment and execution excellence. The successful candidate must be able to roll up their sleeves and work directly with models and data. You will be passionate about your work, detail-oriented, analytical, and have excellent problem-solving abilities. You will be experienced at working with large data sets and the technical tools needed to work with them. Strong communication and customer-relationship skills, analytical insights, and passionate advocacy for customers to other internal stakeholders are essential. Active collaboration with leadership across AWS Sales, Solutions Architecture, Business Development, Finance, Marketing, Recruiting, Compensation, and other Operations teams will be crucial to effective execution. You will drive towards simple, scalable solutions to difficult problems, demonstrate excellent project management skills, and communicate complex analytical results clearly and effectively, both in writing and verbally.

Key job responsibilities
- Deliver high-impact operational mechanisms (e.g., Strategic Business Reviews, forecasting), converting strategy into measurable business outcomes
- Build and manage a high-performing team of operations professionals, fostering a culture of data-driven decision making and operational excellence
- Serve as a trusted advisor to the NAMER Startups General Manager and leadership, lead comprehensive data analyses to increase availability and granularity of actionable insights for leadership
- Manage administration and execution of revenue and non-revenue targets, measurement of goal attainment, and propose improvements to increase business effectiveness
- Drive annual planning for the NAMER Startups business
- Implement AI-driven solutions both within the NAMER Startups field and operations teams

About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

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AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.