Sr Manager - I & M

Job DescriptionJob DescriptionDescription:

Tillman FiberCo is building a 100% fiber network to support the next of broadband services. Tillman FiberCo is a portfolio company of Tillman Global Holdings, a holding company focused on building premier digital infrastructure businesses globally. We have an incredible opportunity for a Senior Manager - Installation and Maintenance (I&M) to support the East Coast of Florida from Daytona to Miami; centrally located candidate highly .

Responsibilities:

• Manages a team of I&M Supervisors and the relationship with I&M vendors who are responsible for the daily I&M schedule, quality, and productivity for all I&M activity within the state of Florida.
• Ensures training is being conducted for I&M Technicians for all maintenance and installation activities, ensuring proper work methods, quality and safety standards and equipment usage.
• Monitors work production and quality, ensuring that all installs and repairs meet required specifications and that all safety and Company procedures are followed.
• Reviews FCC technical requirement and maintains records accordingly. Performs all FCC-related field testing; maintains network at or better than design specifications.
• Supports escalations for install and repair issues by aiding the I&M technicians and keeping customers informed on the status until resolution.
• Supports field and network engineers during testing phase, as required.
• Manages the daily operational aspects of all assigned projects, gain consensus from stakeholders and perform quality control to ensure a successful implementation.
• Coordinates workforce with I&M with Project Management to ensure adequate technical resources are available to satisfy project scheduling requirements.
• Provides direction in complex problem-solving situations and participate in direct interaction with technical resources when required.
• Proactively manages communications about technical support, operations, changes, outages, and issues in a timely and professional manner.

Requirements:

What we are looking for:

• 3-5 years of installation and maintenance management experience within a Telecom or cable environment.
• Experience with Wi-Fi access points, preferably with Nokia equipment and familiarity with installation and configuration of switches and routers
• Able to gather and organize data, then make logical decisions based on that data and implement a solution.
• Ability to prioritize and plan work for team and then adjust as project/venue priorities change without missing deadlines.
• Familiarity with field service management platforms
• Proficiency with Microsoft Office Suite

As a growing company, we are committed to attracting and developing the absolute best talent by offering a workplace where results are recognized and rewarded. We offer a terrific opportunity for you to grow:

• Challenging, rewarding career within a growing company, backed by a global investor and owner of digital infrastructure assets.
• Competitive Salary
• East Coast based company (will work on EST time)
• Direct Hire Opportunity
• Collaborative environment, with on-the-job training and mentorship opportunities
• Competitive benefits and wellness package, including medical, dental and vision coverage.
• 401k plan with company match
• Generous PTO and 11 holidays annually
• Paid parental leave.
• Employee Recognition Program