Team Lead IT Operations (T1 & T2)

Job Description

We are searching or a Team Lead IT Operations , to manage a team overseeing data centres, logistics hubs and colleagues. \n \n \n \n \n \n \n The support team will use code over clicks as a guiding principle. Our client is currently transitioning to an automated support system as part of a Greenfield cloud sovereignty transformation.

You will be a lead consultant in the transition from manual workflows to a more automated , Infrastructure-as-Code (IaC) driven environment. \n \n \n \n \n \n Responsibilities \n \n \n Lead and manage the First and Second Level IT Support teams, acting as the key interface to Senior Management . \n \n Drive an automation-first mindset , ensuring standard workflows and common queries are resolved automatically before they impact productivity.

\n \n Collaborate closely with Level 3 AIOps and Platform Engineering teams to integrate AI tools and modern automation into daily operations. \n \n Utilise Infrastructure-as-Code (IaC) tools to maintain and stabilise infrastructure and endpoints. \n \n Orchestrate a diverse fleet of Windows, Apple, and Android devices using modern mobile device management (MDM) solutions.

\n \n Oversee network stability across LAN, WAN, and Cisco systems, ensuring robust connectivity for all office and logistics sites. \n \n Manage performance through SLA and KPI tracking , using data to continuously improve service quality and team efficiency. \n \n \n \n \n \n Requirements \n \n Proven experience in a leadership role within IT Support or a strong readiness to take the next step into disciplinary management .

\n \n A technical degree