Technical Account Manager

Job DescriptionJob Description

Concourse Cloud, a leading independent security-first private cloud services company, is seeking a dynamic Technical Account Manager. This role is ideal for an individual looking to deepen their technical expertise by working with best-in-class enterprise technology tooling in support of client success. Concourse provides professional skill development in the form of training, certifications, conference attendance and other opportunities as they arise.

Celebrating 10+ years of consecutive growth, Concourse is expanding its security-first cloud platform to encompass a diverse array of new services and offerings. With multiple data centers across the United States, Concourse offers a unified solution for businesses seeking to simplify and consolidate complex infrastructure spanning private and public cloud environments, while meeting strict security standards such as PCI DSS, HIPAA/HITECH and CMMC.

Working at Concourse means contributing to impactful projects that influence some of the world's largest organizations. We embrace of thought and contribution, fostering an team-first equitable work environment that is fundamental to our core values and crucial for our continued success.

Job Summary:

The Technical Account Manager works directly with Concourse’s existing clients in support of their hosted Enterprise applications. Your role will focus on supporting day-to-day needs, working on ongoing technical projects, and coordinating with third parties, while maintaining high standards of service.

Responsibilities:

Crafting Solutions for our Clients

• Act as the trusted technical advisor and primary point of contact for assigned clients.
• Configure and maintain tool stacks in support of client application delivery.
• Analyze client Microsoft SQL environments and recommend optimizations to improve query performance, indexing, and resource usage.
• Assist clients with software upgrades, environment refreshes, and other major systems changes.

Striving for Success

• Create and maintain client-specific documentation within knowledge management systems.
• Coordinate with third-party vendors or partners to address client needs.
• Help investigate and resolve incidents, collaborating with internal teams as necessary.
• Manage client support tickets using Zendesk, ensuring issues are logged, prioritized, and resolved efficiently, providing a white-glove experience for every client interaction.

Knowledge and Experience Sought

• Abiltiy to work with clients with a calm and friendly demeanor. 
• Skilled with communicating technical concepts using approachable .
• Understanding of end-user experiences within cloud implementations.
• Experience with working on a team to implement technical projects.

Show off your Qualifications and Skills:

• 1+ years of experience in client-facing technology support
• Familiarity with networking in modern public or private cloud-based service delivery
• Familiarity with Microsoft SQL Server (SQL 2016 – 2022)
• Experience working with Windows Server (2019 – 2022)
• Thrives in a fast-paced startup environment
• Excellent organization skills and attention to detail
• Strong analytical and critical thinking abilities
• Desire to learn and grow knowledge and skills

Company DescriptionConcourse Hosting provides private cloud hosting and advanced data analyticsCompany DescriptionConcourse Hosting provides private cloud hosting and advanced data analytics