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Technical Customer Manager / Training Lead

Job DescriptionJob Description

A-Line Staffing is now hiring a Full-Time, On-Site, Technical Customer Manager / Training Lead in Boise, ID or San Jose, CA. This is a remote position with going into the office on occasion (as needed basis).

 

Job Summary

We are seeking a Technical Customer Manager – Training Program Lead to drive and coordinate technical training initiatives across cross-functional teams. This role is ideal for someone who excels at leading training programs, driving accountability, and managing execution—not necessarily creating training content directly.

The ideal candidate will have strong leadership capabilities, experience managing technical enablement programs, and the ability to collaborate across engineering, sales, and operational teams in a high-tech environment.

 

Technical Customer Manager / Training Lead Compensation

  • The pay for this position is $38/hr
  • Benefits are available to full-time employees after 90 days of employment
  • A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates

Technical Customer Manager / Training Lead Highlights

  • This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs
  • The required availability for this position is
    • Standard schedule is Monday–Friday, 8AM-5PM

Technical Customer Manager / Training Lead Responsibilities

·         Define and coordinate training and collateral requirements across Product Lifecycle Management (PLM) milestones

·         Maintain training roadmaps, deliverables, ownership assignments, and project timelines

·         Collaborate with Sales, FAEs, Engineering, Business Units, and technical teams to align training initiatives

·         Facilitate meetings to establish responsibilities, priorities, and delivery schedules

·         Assign and track ownership of training content and presentations across teams

·         Ensure training deliverables are completed and aligned with business timelines

·         Integrate training and collateral planning into PLM workflows and operational processes

·         Identify opportunities for process improvements and operational efficiencies

·         Support technical training initiatives related to cloud, hyperscale, DRAM, LPDRAM, HBM, and memory technologies

·         Drive accountability and execution of training programs rather than direct content creation

·         Lead and coordinate teams effectively across multiple functions

Technical Customer Manager / Training Lead Requirements

  • 5–10 years of experience in Learning & Development, Instructional Design, Organizational Development, Technical Enablement, or a related field
  • Strong project management and organizational skills
  • Experience coordinating cross-functional technical initiatives and training programs
  • Excellent communication, presentation, and stakeholder management skills
  • Ability to influence and collaborate across multiple organizations and teams
  • Experience working in technical or high-tech environments
  • Familiarity with Product Lifecycle Management (PLM) processes
  • Bachelor’s degree or higher required
  • Attendance is mandatory during the first 90 days

Qualifications

  • Semiconductor or related high-tech industry experience strongly
  • Experience supporting server systems, data center infrastructure, cloud technologies, or memory products
  • Background in applications engineering, technical sales, or systems architecture is a plus
  • Experience with enterprise training systems and enablement tools
  • Experience leading technical training initiatives for engineering-focused organizations

If you think this Technical Customer Manager / Training Lead position is a good fit for you, please reach out to me—feel free to call, e-mail, or apply to this posting!