Technical Support Engineer

Job Description

Job Title: Technical Support (Mechanical)\nReports To: Mechanical Technical Specialist\nPurpose of the Role\nThe purpose of the Technical Support (Mechanical) role is to assist the Technical Specialist in delivering all technical and compliance responsibilities, with a focus on mechanical systems and assets. This includes supporting day-to-day operations, maintenance activities, statutory compliance, technical issue resolution, and contractor coordination.\nKey Responsibilities\n * \n Assist in meeting technical and statutory compliance requirements, including but not limited to: pressure systems, water hygiene (L8), F-Gas, and medical gases.\n * \n Coordinate inspections, scheduled maintenance, and remedial works in accordance with relevant regulations and Written Schemes of Examination.\n * \n Serve as an Authorised Person (AP) for pressure systems, managing safe isolations and system shutdowns as required.\n * \n Support operational responsibilities for boiler and steam-generating plant systems.\n * \n Oversee and coordinate third-party mechanical contractors on-site, including water treatment, HVAC, combustion, and refrigerant management services.\n * \n Provide technical support to the operations team, addressing routine issues and escalating complex faults to senior technical staff.\n * \n Assist in the preparation and maintenance of compliance reports, documentation, and technical logbooks to ensure audit readiness.\n * \n Participate in compliance audits and site inspections as required.\n * \n Support sustainability and energy efficiency initiatives in collaboration with environmental teams.\nAccountabilities\n * \n Responsible for the delivery of mechanical support services in line with statutory, contractual, and safety requirements.\n * \n Reports directly to the Mechanical Technical Specialist or designated technical authority.\nEducation & Training\n * \n Desirable: HNC or equivalent qualification in Mechanical Engineering.\n * \n Alternative: Time-served engineering apprenticeship or substantial relevant experience.\n * \n Technical qualifications and certifications in relevant areas such as:\n * \n Pressure Systems (AP)\n * \n Boiler Operation Accreditation Scheme (BOAS)\n * \n Legionella (L8) awareness\n * \n HVAC systems\nExperience:\n * \n Demonstrated experience managing isolations and mechanical works on pressure systems.\n * \n Background in technical roles with mechanical responsibilities.\n * \n Strong problem-solving and analytical skills.\nDesirable:\n * \n Experience in critical or regulated environments (e.g., pharmaceuticals, healthcare, data centres).\n * \n Involvement in RCA and CAPA investigations.\n * \n Experience assessing and appointing individuals for mechanical competencies.\nSkills & Attributes\n * \n Strong communication skills, both written and verbal.\n * \n Client- and service-oriented, with a professional and confident approach.\n * \n Highly organised with the ability to prioritise workload in a dynamic, high-pressure environment.\n * \n Self-motivated, proactive, and committed to high standards of work and integrity