Technical Writer, Amazon Leo Security Productivity Infrastructure and Services

Amazon Leo is Amazon’s low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and we’ve designed the system with the capacity, flexibility, and performance to serve a wide range of customers, from individual households to schools, hospitals, businesses, government agencies, and other organizations operating in locations without reliable connectivity.

Export Control : This position requires that the candidate selected be a U.S. in order to comply with U.S. government-imposed requirements related to the nature of the work and/or where it will be performed.

We have a team culture that encourages ownership, , , and innovation. You will have an opportunity to work across the entire Leo organization implementing and managing various controls along side Leo Security. Leo security owns policy and definition of controls, and this role owns the coordination, development, implementation, and change management of controls as well as managing defects and improvements.

Key job responsibilities
• Collaborate with service and operational team to optimize and maintain user guides, process guides, and application configuration documentation while maintaining a high bar for quality.
• Triage user feedback and take action to prioritize feedback.
• Create and maintain integrated help content and training on the Amazon training service consoles.
• Work with internal and external stakeholders to conceptualize and develop content that aids in user adoption of supported services. This can include user documentation, graphics, training material, or interactive storyboards.
• Create, maintain, and edit content for a global and technically diverse audience.
• Manage all aspects of the documentation process: planning, testing, maintaining, and delivery.
• Use metrics to identify underperforming content and develop plans for improvement.