Technician III

Job Description
Your role

The Technician III is responsible for executing Service Requests, encompassing remote hands services for customers, cross-/disconnects, and assisting in customer implementations. The primary focus is to support uninterrupted customer infrastructure operation while addressing internal requests to maintain the cleanliness, tidiness, and safety of the data centre environment.

WHAT YOU'LL DO

General Support

Follow company safety policies, standard operating procedures, and core values at all times.
Assist with general technical and operational tasks in the data centre under supervision.
Learn and support company tools, systems, and processes used in daily operations.
Conduct regular checks of infrastructure (e.g., inspecting cable trays, labeling accuracy, cleanliness).
Assist with inventory tracking of tools, parts, and consumables
Maintain workspace tidiness and ensure compliance with health and safety requirements.
Customer Support & Hands-On Assistance

Help provide responsive, professional customer service.
Assist with Remote Hands support for customer infrastructure, such as:
Labelling and organizing equipment and cabling.
Basic physical installation or removal of servers, switches, and accessories.
Simple maintenance tasks like rebooting systems or checking LED status indicators.
Support equipment setup and cable management, including unboxing, racking, and connecting devices.
Assist in updating technical documentation and capturing installation records (e.g., port maps, rack layouts).
Help with the physical setup or removal of cabling (e.g., copper, fiber patch cords) under supervision.
Observe and assist in troubleshooting minor technical issues, escalating as needed.
Ensure proper handling, storage, and ESD-safe procedures for all customer and company equipment.
Compliance & Documentation

Accurately enter updates, notes, and task completion details into internal ticketing or reporting systems.
Assist with asset tracking and maintaining correct hardware inventories in the system.
Learn about risk assessments and compliance requirements relevant to customer and operational activities.
Participate in safety briefings and internal audits to improve data centre readiness and compliance.
Team Support

Collaborate with and support senior technicians, engineers, and site management in day-to-day operations.
Participate in hands-on training sessions and shadow experienced team members to build technical skills.
Provide support during equipment deliveries, audits, and infrastructure changes.
Be open to learning across various technical areas, including power, cooling, and networking systems.
Attend team meetings, share observations, and contribute to a positive and safety-focused team culture

WHAT YOU'LL NEED

Deep understanding of IT infrastructure components such as servers, switches, and accessories.
Skilled in optical fibre installations, wiring networks, electrical wiring, network configurations.
Good organizational skills.
Experience in a customer-facing or support role is beneficial, especially providing professional and responsive service.
A proactive attitude and openness to learning across technical areas like power, cooling, and networking.

About Us

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data centre, colocation and interconnection solutions. PlatformDIGITAL®, the company's global data centre platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx™) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data centre footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.

Safely powering progress

Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.

NOTES:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled. All applicants will receive consideration for employment and will not be discriminated against on the basis of , , , sex, , , , , or protected veteran status, or other status protected by law or Company policy.

Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.
Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals