Telecommunication Specialist

Job DescriptionJob DescriptionCompany Description

More Than Just Care, It’s Community  

Imagine doing meaningful work in a place where people vacation. That’s life at Munson Healthcare - northern Michigan’s largest healthcare system, with eight award-winning community hospitals serving over half a million across 29 counties.  

If you want a career in healthcare and a lifestyle most people only dream about – with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures - you might just be Munson Material. To us, that means teammates who live by our values of excellence, teamness, positivity, creativity, and a commitment to creating exceptional experiences for our patients and each other. Join a team that delivers outstanding care in one of the most beautiful regions in the country.

Invested in You  

• Grow: Tuition reimbursement, in-person and online development, and access to our career hub to help you advance. 

• Thrive: Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling.  

• Be Well: Free wellness platform for you and your family, plus personalized support for personal or family challenges. 

• Be Heard: Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings  

Job Description

A Day in the Life 

• The Telecommunications Specialist installs telecommunications network equipment at a customer site or at an organization location. Interprets service orders, circuit diagrams and electrical schematics. Installs, rearranges and removes telecommunications equipment and associated wiring. Verifies work order information and receipt of all necessary equipment and information.

• Also serves as the point of contact for users to receive support and maintenance with telecommunications equipment. Resolves telecommunication system failures through isolation, analysis, and troubleshooting of problem areas.

• Monitors, troubleshoots, and resolves first level issues in a network environment using established procedures. Other issues are escalated to analysts, engineers, or other on-call staff. 
• Monitors, troubleshoots, and resolves first level problems related to applications, interfaces, and processes in a multiplatform environment following documented procedures.
• Monitors safety systems and the physical security of the Data Center and ensures that policies and procedures are followed. Maintains proper security at all times.
• Performs spreadsheet, database, and word processing functions. 
• Documents hardware and software problems when they occur, contacts the appropriate vendors or analysts, and acts as a contact person throughout the resolution process. Performs On-call functions as needed. Acts as on-site contact for system environment as it relates to issue resolution.  Actively works to prevent problems
• Provides concise, timely, and detailed written documentation of activities related to service requests.  Depending on the SLA agreements, seeks others to assist with the problem.
• Perform other duties as assigned.

Qualifications

What’s Required  

Must have one of the following (required):

• Associate’s degree (preferably IS/Business or healthcare emphasis) with 2 years’ relevant experience (IS/Business or healthcare)
• Bachelor’s degree (preferably IS/Business or healthcare emphasis)
• 4 years in healthcare or IS/Business experience

• Experience in Information Systems (IS) is beneficial. 

• Experience in healthcare is beneficial.

Additional Information

Are you Munson Material? Apply today! 

Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or exemption.